Katrina Gagnon
Oldtown,ID
Summary
Motivated and adaptable professional with a strong background in administrative support, front-desk operations, and customer service. Known for delivering clear communication, maintaining organized systems, and handling responsibilities with accuracy and discretion. Brings a proactive work ethic, attention to detail, and a commitment to supporting daily operations in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
New England Outdoor Center
05.2025 - Current
- Serve as a first point of contact for guests, delivering professional, courteous service and resolving concerns.
- Manage check-ins, reservations, and activity bookings with attention to detail and a commitment to guest satisfaction.
- Maintain organized filing and scheduling systems, contributing to operational efficiency.
Student Admin Aide II: Liberal Arts and Sciences
University of Maine, Orono
09.2022 - 05.2025
- Provided front-desk support by greeting students, faculty, and visitors in a professional manner, assisting with inquiries, and directing individuals to appropriate resources.
- Assisted with mail distribution, document preparation, and internal tracking systems for efficient office workflow.
- Created clear and organized filing systems, making it easy for faculty and staff to access records and information quickly.
Seasonal Food Service Worker
Ricks Market
12.2020 - 01.2025
- Prepared and served food items quickly and accurately while maintaining cleanliness and safety.
- Worked collaboratively with team members to manage rush periods and ensure smooth day-to-day operations.
- Developed and maintained positive relationships with
customers to enhance service.
Education
Business Administration: Marketing
University of Maine
Orono, ME05-2025
Skills
- Customer service
- Time management
- Multitasking
- Team oriented
- Adaptability
- Productivity
Timeline
Front Desk Associate
New England Outdoor Center
05.2025 - Current
Student Admin Aide II: Liberal Arts and Sciences
University of Maine, Orono
09.2022 - 05.2025
Seasonal Food Service Worker
Ricks Market
12.2020 - 01.2025
Business Administration: Marketing
University of Maine
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