Katrina Garrett
Venus,TX
Summary
CEO of KA-nnect Enterprises
Proven track record in enhancing customer satisfaction, notably at Progressive, where strategic resolution plans were developed and implemented. Skilled in GPS navigation and adept at negotiating to resolve customer issues effectively. Achieved significant improvements in delivery efficiency and customer service quality through meticulous attention to detail and proactive problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
Lyft And Uber
Dallas, TX
09.2024 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Ensured accurate completion of all paperwork associated with deliveries.
Customer Resolution Consultant
Progressive
Village, OH
04.2024 - Current
- Negotiated with customers to resolve issues, reach agreements, and ensure satisfaction.
- Developed and implemented strategic resolution plans for customers to improve customer service.
- Analyzed customer complaints and feedback to identify trends in order to develop appropriate solutions.
Customer Service Representative
Healthsmart Network
Los Colinas , TX
05.2018 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Associate of Science - Pharmaceutical Medicine
Everest College
Arlington, Tx05-2013
High School Diploma -
John Tyler High
Tyler, TX05-1992
Skills
- Delivery logging
- GPS navigation
- Lifts up to 40 pounds
- Delivery scheduling
- Quality assurance
- Goods transport
- Load management
- Exceptional written and verbal communication skills
- Trip planning
- Courteous and polite demeanor
- Safe driver training
- Pre-trip and Post-trip inspections
- Client relationship management
Certification
- Bloodborne Pathogen Certified
- HIPPA Compliance Certified
- Licensed Adjuster State of Texas
Timeline
Delivery Driver
Lyft And Uber
09.2024 - Current
Customer Resolution Consultant
Progressive
04.2024 - Current
Customer Service Representative
Healthsmart Network
05.2018 - 04.2024
Associate of Science - Pharmaceutical Medicine
Everest College
High School Diploma -
John Tyler High
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