Katrina Gentry
Winder,GA
Summary
Driven AR Representative with a proven track record at Northeast Georgia Physicians Group, excelling in teamwork and organizational skills. Demonstrated expertise in enhancing customer service through effective problem-solving and meticulous attention to detail. Achieved significant reductions in unpaid or denied claims, showcasing exceptional time management and problem-solving abilities.
Overview
21
21
years of professional experience
Work History
AR Representative
Northeast Georgia Physicians Group
01.2014 - Current
Responsible for accurate and prompt follow up of unpaid or denied claims.
Team Lead
Entune Agencies - Gwinnett Anesthesia
11.2003 - 10.2013
- Trained new team members by relaying information on company procedures and requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Coached team members in techniques necessary to complete job tasks.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Education
High School Diploma -
Winder Barrow
Winder, GA06-1991
Skills
- Teamwork
- Customer service
- Organizational skills
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
AR Representative
Northeast Georgia Physicians Group
01.2014 - Current
Team Lead
Entune Agencies - Gwinnett Anesthesia
11.2003 - 10.2013
High School Diploma -
Winder Barrow
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