Katrina Glover
Baltimore,MD
Summary
Driven Unit Secretary with proven experience at the University Of Maryland Medical System, excelling in customer service and professional telephone etiquette. Demonstrated success in enhancing patient satisfaction and office productivity, adept at managing high call volumes and maintaining patient confidentiality. Skilled in fostering positive relations between medical staff, patients, and their families, ensuring efficient unit operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Unit Secretary
University Of Maryland Medical System
10.2008 - 10.2021
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Enhanced office productivity by handling high volume of callers per day.
Education
GED -
Southern High School
Baltimore, MD04.1992
Skills
- Customer Service
- Telephone reception
- Professional telephone etiquette
- Conflict resolution techniques
- Appointment Setting
Timeline
Unit Secretary
University Of Maryland Medical System
10.2008 - 10.2021
GED -
Southern High School
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