Katrina Hill
Philadelphia,PA
Summary
Highly organized Housekeeper with experience in maintaining cleanliness, sanitation and orderliness of hotel rooms and common areas. Possess skills in time management, multitasking, and high-quality customer service. Previous roles involved deep-cleaning tasks, inventory management, and collaboration with cross-functional teams to ensure guest satisfaction. Demonstrated success in contributing to positive guest experiences through proactive communication and problem-solving abilities.
Overview
25
25
years of professional experience
Work History
Housekeeper
St. Mary Medical Center-Langhorne Physician Services
Langhorne, Pennsylvania
04.2024 - Current
- Clean nurses station
- Sanitize, mop, sweep patients rooms
- Clean public restrooms
- Mop and clean hallways
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Lead
Gap Factory
Plymouth , PA
11.2022 - 07.2024
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Department Manager
Nordstrom Rack
Cherry Hill, New Jersey
12.2015 - 02.2022
- Resolved customer complaints and issues promptly and professionally.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Environmental Services Housekeeper
Hilton Hotel & Resorts
Philadelphia, Pennsylvania
10.1999 - 01.2021
- Emptied trash cans and recycling bins to promote clean, sanitary environment, reduce odors and debris.
- Documented and reported necessary facility and building repairs observed.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Cleaned, stocked guest rooms by replacing clean towels and linens. Vacuuming floors, making beds and restocking bathroom items.
Education
GED -
Community College of Philadelphia
Philadelphia, PA06-1996
Skills
- Excellent People Skills
- Cleaning techniques
- Deep cleaning
- Cash Register Operation
- Dusting
- Restroom detailing
- Mopping and sweeping
- Sanitization techniques
- Detail-oriented
- Teamwork and Collaboration
- Store Opening and Closing
- Multitasking Strength
- Customer Service
- Cash Handling Accuracy
Accomplishments
- I was recognize employee of the month of January 2025
Timeline
Housekeeper
St. Mary Medical Center-Langhorne Physician Services
04.2024 - Current
Lead
Gap Factory
11.2022 - 07.2024
Department Manager
Nordstrom Rack
12.2015 - 02.2022
Environmental Services Housekeeper
Hilton Hotel & Resorts
10.1999 - 01.2021
GED -
Community College of Philadelphia