Katrina Hollins
Bakersfield,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Conduent
12.2022 - 03.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cooker Operator
Created By Trina
02.2021 - 11.2023
- Maintained a clean, safe workspace by adhering to strict sanitation guidelines and safety regulations.
- Developed strong multitasking skills to manage multiple orders simultaneously while maintaining accuracy and efficiency.
Shipping Lead
Glam And Glitz Designs
06.2020 - 10.2020
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Communicated between customers, suppliers, and shipping companies to check on deliveries.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Sales Associate
Ross Dress For Less
10.2013 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Wallmart Jewelry
08.2015 - 05.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Certificate - Business Administration
UEI College - Fresno
Bakersfield, CA12.2020
High School Diploma -
C4L Academy
Bakersfield, CA11.2020
Skills
- Customer Service
- Shipping procedures understanding
- Data Collection
- Active Listening
- Call center experience
- Money handling abilities
- Retail store support
Timeline
Customer Service Representative
Conduent
12.2022 - 03.2024
Cooker Operator
Created By Trina
02.2021 - 11.2023
Shipping Lead
Glam And Glitz Designs
06.2020 - 10.2020
Sales Associate
Wallmart Jewelry
08.2015 - 05.2017
Sales Associate
Ross Dress For Less
10.2013 - 08.2018
Certificate - Business Administration
UEI College - Fresno
High School Diploma -
C4L Academy
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