Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Katrina Honeycutt

Plano,Tx

Summary

Experienced in retail management and customer service professional with a Bachelor of Science in Business Administration Management from Western Governor's University. Skilled in negotiating merchandise deals, managing accounting tasks, and delivering exceptional customer service. Proficient in logistics and operational oversight, excels at streamlining processes, leading teams to success, and promoting collaboration in dynamic environments. Knowledgeable in warehouse operations, overseeing pre-load operations, and optimizing workflow processes. Successfully managed team performance, improved operational efficiency, and demonstrated leadership and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Pre-Load Supervisor

United Parcel Services
11.2024 - Current
  • Directly supervised 5 to 15 part-time Package Handlers. Train, develop, and held my workgroups responsible for safety, production, and attendance, which impacts the organization by contributing to the continued growth and profitability of UPS by maintaining the highest standards for account productivity, accuracy, customer service, organization, communication, cooperation, and safety. Also providing innovative and effective leadership and cultivates a functional working relationship with all levels of personnel throughout the organization.
  • Reduced employee turnover by cultivating a positive work environment and addressing staff concerns in a timely manner.
  • Actively participated in weekly team meetings, contributing ideas and insights to continually improve departmental performance and communication across the organization.
  • Monitored equipment maintenance schedules to ensure minimal downtime due to malfunctions or repairs; coordinated replacements as necessary.

Manager/Owner

Kat’s Designer Discount Outlet
07.2016 - Current
  • Grew the business by 10% year over year until 2020, daily accounting of the business, Merchandising, Making Buying decisions, Shipping/Receiving, Customer Services
  • Mentored and developed employees for growth within the company, promoting from within when possible.
  • Boosted revenue through targeted marketing campaigns designed to attract new clientele while retaining existing customers.
  • Increased customer satisfaction through exceptional service and timely response to inquiries.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed inventory control systems, optimizing stock levels for maximum efficiency without compromising availability or quality.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Improved team collaboration by fostering a positive work environment conducive to open communication and problem solving.

Appliance Sales Associate

The Home Depot - West Plano
03.2023 - 03.2025
  • Answered customers questions and concerns of replacement of home appliances, bringing knowledge so the customers could make an educated decision that was best for their needs. Making merchandising decisions that makes the department function, so the sales floor is customer friendly, as well as down stocking of the merchandise in the department. Handle refunds/exchanges of merchandise that may have arrived damage or not to the customers satisfaction. Sales totaling $300,000 a year as a part time employee and selling of Credit Application and Protection Plans.
  • Built strong client relationships, resulting in repeat business and referrals from satisfied customers.
  • Contributed positively towards team morale by supporting colleagues during busy periods or stepping in when additional coverage was needed.

Bookkeeper/Guest Services

Market Street South Frisco
01.2023 - 04.2024
  • Evening bookkeeper-closed out registers for the day, reconcile cash in registers and in safe, closing of Western Union and lottery machines, and end of day reports for the store.
  • Guest Services-answered guest questions and concerns, refunds/exchanges of merchandise, lottery sales, Western Union sales, cashier when needed, oversee self-check, sacker as needed.

Education

Bachelor of Science - Business Administration Management

Western Governors University
08.2022

Skills

  • Accountancy
  • Business operations
  • Customer service
  • E-commerce
  • Human resources
  • Merchandising
  • Microsoft excel
  • Microsoft office
  • Microsoft PowerPoint
  • Microsoft word
  • Incident investigation
  • Standard operating procedures
  • Warehouse operations
  • Shipping and receiving

Accomplishments

  • Supervised team of 5 to 15 staff members.
  • Collaborated with a team of 4 in the development of a business plan that lead to launching Kat's Designer Discount Outlet.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved that which needed to be done to open Kat's Designer Discount Outlet which led to launching in 2016.

Languages

English
Full Professional

Timeline

Pre-Load Supervisor

United Parcel Services
11.2024 - Current

Appliance Sales Associate

The Home Depot - West Plano
03.2023 - 03.2025

Bookkeeper/Guest Services

Market Street South Frisco
01.2023 - 04.2024

Manager/Owner

Kat’s Designer Discount Outlet
07.2016 - Current

Bachelor of Science - Business Administration Management

Western Governors University

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