Katrina Huggins
Little Elm
Summary
Dedicated Server experienced in delivering outstanding customer service and ensuring guest satisfaction. Achieved memorable dining experiences through strong teamwork, adaptability, and effective communication. Maintained organized workspace while proficiently managing multiple tasks in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Server
Blue Bonnet Bruch House
Lewisville, TX
07.2024 - Current
- Delivered exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Collaborated with team members to create a positive dining atmosphere and enhance guest experiences.
- Managed order accuracy by effectively communicating with kitchen staff and maintaining menu knowledge.
- Trained new hires on restaurant procedures, menu items, and customer interaction best practices.
- Processed payments efficiently, ensuring timely transactions and accurate cash handling.
- Adapted quickly to high-pressure situations while maintaining quality service during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Poached Brunch House
Frisco, TX
10.2022 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in maintaining cleanliness and organization of dining area to comply with health standards.
- Supported management in implementing new menu items, providing feedback based on guest preferences.
Manager
Normas Cafe
Frisco, TX
02.2010 - 09.2022
- Managed staff scheduling and performance evaluations to optimize team efficiency.
- Developed training programs for new employees, enhancing skill development and retention.
- Inventory management systems to reduce waste and improve cost control.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Boosted employee morale and reduced turnover through development and implementation of a comprehensive rewards and recognition program.
- Fostered a positive work environment through effective communication and team-building activities.
- Managed and motivated employees to be productive and engaged in work.
Education
R.L Tuner
Carrollton TxSkills
- Exceptional customer service
- Guest engagement
- Guest relations management
- Cash handling
- Client assistance
- Multitasking and organization
- Positive guest interactions
- Strong work ethic
- Customer service
Timeline
Server
Blue Bonnet Bruch House
07.2024 - Current
Server
Poached Brunch House
10.2022 - 06.2024
Manager
Normas Cafe
02.2010 - 09.2022
R.L Tuner