Katrina Ingram
Jacksonville,FL
Summary
Detail-oriented data entry and chat support specialist with strong multitasking abilities and excellent written communication skills. Adept at managing high volumes of information accurately and efficiently. Skilled in providing customer support via chat, resolving inquiries, and ensuring a seamless user experience. Bringing top-notch typing speed, data organization, and customer problem-solving expertise. Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.
Overview
10
10
years of professional experience
Work History
Data Entry Specialist & Chat Support
Fanatics
02.2019 - Current
- Handled a high volume of customer inquiries via chat, providing timely and accurate information
- Updated and maintained customer account information through digital processing systems
- Assisted customers in resolving product issues and inquiries using chat support
- Ensured accurate entry of customer information and transactions in internal databases
Customer Service Agent
Maximus
01.2017 - 02.2019
- Managed customer information and account details, updating records efficiently
- Responded to customer inquiries through chat and email, ensuring quick resolution to issues
- Entered large volumes of data from customer interactions into company systems while maintaining accuracy
Customer Service Representative
Incomm
07.2015 - 10.2017
- Provided technical support and product information through chat
- Accurately processed customer data and payments, ensuring secure transactions
- Resolved customer issues efficiently using available data entry tools and resources
Call Center Representative
Concentrix
05.2014 - 07.2015
- Audited and updated customer account information
- Assisted customers through chat and email with placing orders and resolving service issues
- Ensured precise data entry and documentation of all customer interactions
Education
Diploma -
Robert E Lee Senior High School
Skills
- Data Entry & 10-Key Proficiency
- Chat Support
- Written Communication
- Information Management
- Technical Troubleshooting
- Time Management & Organization
- Microsoft Office Expertise
- Active Listening
- Task Prioritization
Timeline
Data Entry Specialist & Chat Support
Fanatics
02.2019 - Current
Customer Service Agent
Maximus
01.2017 - 02.2019
Customer Service Representative
Incomm
07.2015 - 10.2017
Call Center Representative
Concentrix
05.2014 - 07.2015
Diploma -
Robert E Lee Senior High School
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