Katrina Jackson
Sunrise,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Data Entry Clerk
Credit Matters
Fort Lauderdale, FL
06.2022 - Current
- Processed high volumes of data accurately using advanced database management systems.
- Maintained records by inputting and updating customer information efficiently.
- Ensured data integrity through regular audits and validation checks.
- Streamlined data entry processes, reducing errors and improving turnaround time.
Front Desk Agent
Springhill Suites By Marriott
Dania, FL
06.2018 - 05.2022
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Collaborated with staff to address guest needs, streamline check-in processes and ensure high satisfaction.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Computed bills, collected payments and made change for guests.
- Handled payment processing and provided customers with receipts and proper bills and change.
Core Reservation Specialist
Marriott Global Services International
Doral, FL
03.2016 - 05.2018
- Made reservations for customers and accurately entered personal information into computer system.
- Maintained client accounts by obtaining, recording, and updating personal and financial information, ensuring data accuracy and client satisfaction.
- Managed customer complaints and resolved issues, achieving high levels of guest satisfaction.
- Responded to and resolved guest issues or complaints.
- Assisted guests at check-in, providing information on various services within hotel.
- Delivered exceptional service through active engagement, effective listening, and strong interpersonal skills, fostering positive guest experiences.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Cultivated positive relationships with team members through regular communication and collaboration.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Cornerstone Christian High School
Greensboro, GA06-2001
Skills
- Data Management
- Data Organization
- Administrative Skills
- Attention to detail
- Time Management
- Process Improvement
- Analytical Mastery
- Advanced problem-solving
- Collaboration Techniques
- Team management
- Good Work Ethic
- Reliable & Trustworthy
- Patient
Accomplishments
- 367-6789
- Promoting guest Loyalty while assisting within the company brands
- Providing guest with current account information
- Maintained confidential information for guest and company
- Indeed/Resume.Com in
Timeline
Data Entry Clerk
Credit Matters
06.2022 - Current
Front Desk Agent
Springhill Suites By Marriott
06.2018 - 05.2022
Core Reservation Specialist
Marriott Global Services International
03.2016 - 05.2018
High School Diploma -
Cornerstone Christian High School