Katrina Johnson
St. Petersburg,FL
Summary
Results-driven manager with expertise in advanced skincare techniques and a strong focus on exceptional customer service. Demonstrated success in training staff, increasing sales through effective upselling, and efficiently managing inventory. Possessing strong organizational skills and leadership abilities, confident in ability to contribute as an asset to any spa team.
Overview
3
3
years of professional experience
Work History
Hospitality Manager
Woodhouse Day Spa St. Pete
04.2024 - Current
- Lead guest service excellence and swiftly resolve issues for optimal satisfaction
- Oversee staff recruitment, training, and adherence to service standards
- Enhance team collaboration and employee morale through supportive leadership
- Manage daily operations ensuring cleanliness, safety, and quality
- Coordinate events and services, achieving high guest satisfaction
Lead Esthetician
Woodhouse Day Spa
04.2024 - 12.2024
- Led spa team, ensuring top-tier skincare services
- Implemented new treatment protocols, boosting client satisfaction and retention rates substantially
Medical Dispatcher
Medical Transport Services
08.2023 - 06.2024
- Answer incoming calls, coordinate emergency transport, ensure efficient response
- Managed multiple tasks, adapted quickly, facilitated smooth operations
- Collaborated with medical teams, streamlined communication, improved service delivery
- Utilized multi-line systems, enhanced call handling efficiency, ensured prompt assistance
Assistant General Manager
The Woodhouse Day Spa
05.2022 - 04.2024
- Managed a team of 20-30 employees, overseeing payroll and scheduling
- Collaborated with front desk staff to enhance guest and employee experiences
- Fostered a positive work environment for staff and guests
- Implemented strategies to improve customer retention and satisfaction, including loyalty programs and customer appreciation events
Education
Cosmetology -
Lorraine's Academy
Saint Petersburr01.2014
Skills
- Customer service
- Inventory management
- Leadership
- Team management
- Communication
- POS Computer systems
- Multitasking
- Adaptability
- Friendly and professional
Personal Information
Title: Hospitality Manager
Timeline
Hospitality Manager
Woodhouse Day Spa St. Pete
04.2024 - Current
Lead Esthetician
Woodhouse Day Spa
04.2024 - 12.2024
Medical Dispatcher
Medical Transport Services
08.2023 - 06.2024
Assistant General Manager
The Woodhouse Day Spa
05.2022 - 04.2024
Cosmetology -
Lorraine's Academy
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