Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katrina Johnson

Clinton,MS

Summary

Dedicated professional with a proven track record at the United States Post Office, excelling in route planning and mail distribution. Recognized for dependability and strong conflict resolution skills as a Correctional Lieutenant, fostering positive relationships and enhancing operational efficiency. Committed to delivering exceptional service while ensuring safety and compliance.

Overview

19
19
years of professional experience

Work History

Rural Mail Carrier

United States Post Office
08.2011 - Current
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Organized mail ahead of delivery runs for correct routing.
  • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
  • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.

Correctional Lieutenant

MS Department Of Corrections
03.2006 - 12.2018
  • Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
  • Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
  • Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
  • Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
  • Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
  • Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
  • Evaluated staff performance regularly through observation and feedback sessions to support their professional development and maintain high levels of competence within the team.
  • Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
  • Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
  • Coordinated responses to emergency situations arising in different prison locations.

Education

No Degree - Child Development

CO-LIN
08-2002

General

Crystal Springs
Crystal Springs, MS
05-2002

Skills

  • Dependability
  • Prioritization
  • Observation
  • Route planning
  • Mail distribution
  • Package handling
  • Safe driving

Languages

English
Full Professional

Timeline

Rural Mail Carrier

United States Post Office
08.2011 - Current

Correctional Lieutenant

MS Department Of Corrections
03.2006 - 12.2018

No Degree - Child Development

CO-LIN

General

Crystal Springs

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