Katrina Johnson
Boston,KY
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
10
10
years of professional experience
Work History
Team Leader
Pilot Flying J Travel Center
Lebanon Junction, KY
02.2024 - Current
- Directed routine functions to uphold safety and quality requirements.
- Trained and mentored team members on customer service best practices.
- Coordinated inventory management processes to optimize stock levels.
- Implemented operational improvements that enhanced workflow efficiency.
- Monitored performance metrics to identify areas for staff development.
- Resolved customer issues promptly, fostering positive experiences and retention.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Team Leader Manager
Walgreens Boots Alliance
Prospect, KY
11.2022 - 02.2024
- Led team to achieve operational goals through effective resource management and prioritization.
- Trained new staff on company protocols, enhancing overall team performance and cohesion.
- Implemented process improvements that increased workflow efficiency and reduced downtime.
- Monitored daily operations, ensuring compliance with safety standards and quality control measures.
- Coordinated schedules for team members to optimize productivity and meet project deadlines.
- Facilitated communication between departments, streamlining information flow and decision-making processes.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Shift Manager
McDonald's Restaurant
Taylorsville, KY
09.2015 - 07.2022
- Trained and mentored team members on customer service best practices.
- Monitored inventory levels and coordinated supply orders to prevent shortages.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Ensured compliance with health and safety regulations across all shifts.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
Surg Tech
Brown Mackie
Louisville, KY05.2010
Skills
- Problem-solving
- Attention to detail
- Documentation and reporting
- Conflict resolution
- Mentoring
- Flexible schedule
- Client service
- Client communication
- Active listening
- Written communication
- Problem-solving abilities
- Reliability
Timeline
Team Leader
Pilot Flying J Travel Center
02.2024 - Current
Team Leader Manager
Walgreens Boots Alliance
11.2022 - 02.2024
Shift Manager
McDonald's Restaurant
09.2015 - 07.2022
Surg Tech
Brown Mackie