Katrina Kendall
Ballston Spa,NY
Summary
Detail-oriented customer support expert with a proven track record in complaint resolution and relationship building. Known for exceptional time management and a commitment to maintaining high service standards.
Overview
2027
2027
years of professional experience
Work History
Customer Service
Ace Hardware RSC
Wilton, NY
04.2022 - Current
- Resolved customer complaints quickly and professionally.
- Supported customers with questions and product details.
- Coordinated with various departments to effectively address and meet customer needs.
- Processed orders and updated customer records in SAP software to ensure accuracy and efficiency.
- Collaborated with team members to enhance service delivery to improve service quality.
- Maintained composure during high-pressure situations to resolve conflicts and de-escalate tense situations.
- Built strong customer relationships to encourage repeat business.
- Monitored orders from start to finish for timely delivery of goods or services.
Assistant Store Manager
Price Rite Supermarkets
Queensbury, New York
01.2015 - 12.2021
- Oversaw daily store operations by providing customer service and managing inventory.
- Trained team members on customer service standards to enhance customer experience.
- Coordinated staff schedules and activities to streamline daily store operations.
- Enhanced product visibility and appeal through effective visual merchandising setup.
- Supported inventory tracking and restocking tasks.
- Monitored store safety and health rules for compliance.
Assistant Store Manager
Aldi Foods
East Syracuse, NY
2010 - 2015
- Managed daily store functions, including customer service, inventory control, and staff scheduling.
- Trained team members on customer service standards and supervised daily performance.
- Supported daily store operations and coordinated staff scheduling to ensure smooth workflow.
- Conducted regular walk-throughs and guided team members in resolving issues impacting store appearance and professionalism.
- Worked with management on staff performance evaluations.
- Organized promotional events to attract new customers and enhance store visibility.
Education
Associate of Applied Science - Computer Operations
Utica School of Commerce
Canastota, NY01-2000
High School Diploma -
Chittenango Central Schools
Chittenango, NY01-1990
Skills
- Customer service and support
- Customer service excellence
- Customer relationship management
- Order processing
- SAP software proficiency
- Inventory management
- Product display strategies
- Attention to detail
- Time management
Timeline
Customer Service
Ace Hardware RSC
04.2022 - Current
Assistant Store Manager
Price Rite Supermarkets
01.2015 - 12.2021
Assistant Store Manager
Aldi Foods
2010 - 2015
Associate of Applied Science - Computer Operations
Utica School of Commerce
High School Diploma -
Chittenango Central Schools