Katrina Kirkpatrick
Friendswood,TX
Summary
An experienced Sales Associate with 15 years of experience in selling products and educating customers. Mentored team members in sales techniques to exceed objectives. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Waitress Trainer
Pappas Seafood House
03.2014 - Current
- Mentored team members in mastering sales techniques to consistently exceed objectives
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Utilized effective communication techniques to support server learning and comprehension.
- Provided coaching and mentoring to employees.
Server Trainer
Cheddars Scratch Kitchen
01.2000 - 04.2014
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Monitored new server performance and offered continuous support throughout training period.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Consistently achieved sales goals by successfully upselling and cross-selling products.
Education
Associate of Applied Science - Process Technology
San Jacinto College District
Pasadena, TX12.2021
Skills
- Customer Service
- Flexible Work Schedule
- Problem-Solving
- Suggestive selling
- Strong Communication and Interpersonal skills
- Relationship Building
- Team Leadership
- Attention to Detail
- Meeting Sales Goals
Timeline
Waitress Trainer
Pappas Seafood House
03.2014 - Current
Server Trainer
Cheddars Scratch Kitchen
01.2000 - 04.2014
Associate of Applied Science - Process Technology
San Jacinto College District
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