Katrina Kvaale
Turner,ME
Summary
Proactive professional with 14 years of work experience and a proven knowledge of food preparation, quality control and catering. Aiming to leverage my abilities to successfully fill customer service role at your company.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Delivery Specialist
Subaru of New England
12.2023 - 06.2024
- Customers service
- Operating Excel
- Handling customer complaints
- Making sure they knew all the technology behind their vehicle
- Calling customers
- Meeting goals and deadlines
- Worked as a team
- Set up PowerPoint to share with team.
Bartender Shift Manager
Bullshooters
07.2014 - 06.2024
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Maintained understanding of menu items to answer patron questions regarding food, drinks and preparation methods
- Prepared beverages and cocktails according to mixing and presentation standards and recipes
- Assessed bar inventory and completed requisition sheets to restock supplies
- Scheduled staff hours and allocated resources to maximize team member performance
- Counted money and made bank deposits
- Investigated and resolved complaints regarding food quality and service
- Scheduled and received deliveries and verified goods received against paperwork.
Shift Manager
Sonic Drive-In
05.2009 - 07.2014
- Distributed employee paychecks and important documentation
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Recruited prospective employees and assisted with interviewing process
- Tracked store inventories and replenished item levels by ordering new products
- Set employee schedules and made staffing adjustments to get shifts covered
- Reviewed and evaluated departmental budgets for compatibility with division goals and objectives
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Taught newly hired team members and shift managers business policies and procedures.
Education
High School Diploma - General Studies
Valley Vista High School
Surprise, AZ12.2009
Skills
- Recruiting
- Bartending
- Menu Pricing and Writing
- Restaurant Experience
- Food preparation
- Quality control
- Guest services
- Cash Handling and Management
- Shift management
- Customer service
- Interviewing
- Host/Hostess
- Restaurant Management
- Food Service
- POS
- Banquet Experience
- Serving Experience
- Leadership
- Sales
- Communication skills
- Cash register
- Cash handling
- Direct sales
- English
- Supervising experience
- Team management
- Culinary experience
- Basic math
- Microsoft Office
- Microsoft Excel
- Organizational skills
Certification
- ServSafe
- Food Handler Certification
- Bartender License
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Delivery Specialist
Subaru of New England
12.2023 - 06.2024
Bartender Shift Manager
Bullshooters
07.2014 - 06.2024
Shift Manager
Sonic Drive-In
05.2009 - 07.2014
High School Diploma - General Studies
Valley Vista High School
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