Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Marquis

Chicago,IL

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

2
2
years of professional experience

Work History

General Manager

Abercrombie & Fitch
06.2023 - Current
  • Oversees business and operations for three city stores (all ranging from $2.5M-$5M stores).
  • Implement strategies to increase sales and profitability.
  • Manage employee reviews, training, and development for all store managers.
  • Maximize efficiency by coaching and mentoring personnel on management principles, best practices, and company policies/procedures.

Store Manager

Abercrombie & Fitch
07.2022 - 06.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed 5 full time employees and 73 part time associates successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted 4 full time employees within the course of 1 year.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Assistant Manager

Abercrombie & Fitch
12.2021 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored associates to enhance professional development and accountability in workplace.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Associate of Science - Biology

Prairie State College
Chicago Heights, IL
05.2013

Skills

  • Sales Expertise
  • Customer Service
  • Leadership
  • Training
  • Visual Merchandising
  • Marketing
  • New Store Development

Timeline

General Manager

Abercrombie & Fitch
06.2023 - Current

Store Manager

Abercrombie & Fitch
07.2022 - 06.2023

Assistant Manager

Abercrombie & Fitch
12.2021 - 07.2022

Associate of Science - Biology

Prairie State College

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Katrina Marquis