Yardi
Katrina McMaster
Everett,WA
Summary
Hardworking Leasing Agent with strong understanding of property management, tenant relations, and lease negotiations. Demonstrates proficiency in managing leasing contracts, conducting property tours, and maintaining detailed records with minimal errors. Possesses solid work ethic and values order, ensuring tasks are completed quickly and accurately. Seeking role as Leasing Agent, bringing thorough knowledge of rental agreements, tenant screening, and property marketing.
Overview
2
2
years of professional experience
Work History
Leasing Agent
The Reserve At Everett
05.2024 - 11.2024
- Arranged showings of available units for prospective tenants using effective sales techniques
- Answered incoming calls regarding available properties, providing detailed information about amenities, location, and pricing options
- Maintained a database of qualified prospects for future leasing opportunities
- Processed applications quickly and efficiently while adhering to all fair housing regulations
- Inspected apartments prior to move-in and upon move-out, documenting any damage or cleanliness issues
- Established strong relationships with prospective tenants through professional communication skills
- Prepared required legal documents, such as leases, addendums, and renewal agreements, according to state law requirements
- Maintained accurate records of tenant information in the property management software system
- Met with current tenants to review and renew leases
- Facilitated timely rent collection from tenants, issuing late notices when necessary
- Processed application and lease agreement by conducting rental history, credit check, and background check
- Provided potential residents with information on availability, floorplans and amenities
- Negotiated lease terms with tenants and prepared leases for signature
- Utilized property management software to streamline and automate daily tasks
Leasing Agent
City Center At Lynnwood
04.2024 - 05.2024
- Arranged showings of available units for prospective tenants using effective sales techniques
- Answered incoming calls regarding available properties, providing detailed information about amenities, location, and pricing options
- Established strong relationships with prospective tenants through professional communication skills
- Maintained accurate records of tenant information in the property management software system
Leasing Agent
9200 Redmond Place
03.2024 - 04.2024
- Inspected apartments prior to move-in and upon move-out, documenting any damage or cleanliness issues
- Uphold company policies regarding security deposits and other fees associated with renting a unit
- Applied appropriate customer service practices when interacting with existing tenants
- Conducted apartment tours and responded to tenant inquiries
Call Center Agent
Olympic Medical Center
10.2022 - 03.2023
- Handled high volumes of incoming calls from customers while maintaining quality standards for call duration time
- Employed active listening skills to accurately assess customer needs and provide appropriate solutions
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement
- Followed established procedures to include HIPPA regulations during calls with customers
Education
ASSOCIATE IN SCIENCE (A.S.) - CRIMINAL JUSTICE
Clinton Community College
05.2001
Skills
- Office Administration
- Organizational Skills
- Client Relations
- Phone and Email Etiquette
- Customer Service
- Property tours and inspections
- CRM Software
- Administrative Support
- Leasing and sales
- Prospect vetting
- File Management
- Professional demeanor
- Adaptability
- Fair housing regulations
- Effective communication
- Active listening
- Analytical thinking
- Goal-oriented mindset
- Project management
- Database Management
References
- Shellie Moon, Property Manager, Indigo, 425-353-3479, Manager@Reserveateverett.com
- Richard Bertin, General Manager, Wyndham, 904-994-1493, Rjbertin@att.net
- Jeff Linden, Realtor, ReMax, 410-300-4644, Jefflindenrealtor@gmail.com
Personal Information
Title: Leasing Agent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementPaid sick leaveHealthcare benefitsSoftware
Crm
Interests
Puzzles
Video Gaming
Timeline
Leasing Agent
The Reserve At Everett
05.2024 - 11.2024
Leasing Agent
City Center At Lynnwood
04.2024 - 05.2024
Leasing Agent
9200 Redmond Place
03.2024 - 04.2024
Call Center Agent
Olympic Medical Center
10.2022 - 03.2023
ASSOCIATE IN SCIENCE (A.S.) - CRIMINAL JUSTICE
Clinton Community College
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