Katrina Mollett
Englewood,OH
Summary
Dedicated server with exceptional customer service skills, specializing in guest engagement and cash handling. Proven ability to enhance dining experiences and maintain high service standards.
Results-driven professional known for exceptional memory retention and engaging guest interactions. Experience in hospitality and insurance sectors, focused on fostering client satisfaction and loyalty through tailored service.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
23
23
years of professional experience
Work History
Server
Applbees
Springfield, Oh
07.2017 - 11.2018
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Processed orders efficiently using point-of-sale systems, maintaining accuracy in transactions.
- Assisted in training new staff members on restaurant procedures and service standards.
- Collaborated with kitchen staff to coordinate timely food delivery and presentation.
Insurance Agent
ABA Insurance Agency
Springfield Ohio
06.2002 - 05.2004
- Developed tailored insurance solutions based on client needs and risk assessments.
- Educated clients on policy options, coverage limits, and claims processes.
- Cultivated strong relationships with clients to enhance retention and satisfaction.
- Analyzed market trends to identify opportunities for new product offerings.
- Streamlined administrative processes to improve operational efficiency within agency.
Home Health Aide
Mrs.Coley
Kettering, OH
11.1995 - 03.1996
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with families and medical staff.
- Administered medications according to prescribed schedules, maintaining accurate records.
- Provided companionship and emotional support, fostering positive client relationships.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
Bachelor of Arts - Education
Antioch
Yellow Springs, OHNo Degree - Psychology
Wright State University
Dayton, OH03-1999
Associate of Arts - Nursing
Clark State Community College
Springfield, OH06-1995
Tecumseh High School
New Carlisle, OH05-1993
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Hospitality service expertise
Timeline
Server
Applbees
07.2017 - 11.2018
Insurance Agent
ABA Insurance Agency
06.2002 - 05.2004
Home Health Aide
Mrs.Coley
11.1995 - 03.1996
Bachelor of Arts - Education
Antioch
No Degree - Psychology
Wright State University
Associate of Arts - Nursing
Clark State Community College
Tecumseh High School