Katrina Oliphant

• Facilitated customer support by addressing account inquiries and resolving transaction issues through internal systems.
• Addressed customer complaints with efficiency, ensuring satisfaction and retention.
• Executed transaction processing with precision, ensuring adherence to company policies and regulations.
• Facilitated customer assistance at U-Haul center, addressing inquiries regarding products and services.
• Executed transportation and connection of U-Haul trucks and trailers.
• Addressed customer inquiries and provided comprehensive education on products and services.
• Executed thorough cleaning and inspection of equipment on the lot, ensuring optimal functionality.
• Addressed customer inquiries and provided comprehensive education on products and services.
• Assisted in conducting storage scans to maintain organization of units. Supported cleaning efforts to ensure units are presentable. Collaborated with team members to verify cleanliness of all units.

Energetic Front Desk Receptionist who can provide efficient, organized and friendly secretarial support. Skilled at managing inventory and supplies, handling phone duties and company correspondence, and appointment scheduling. Specializes at creating a friendly and receptive office environment.

• Support customers and resolve moderate to complex inquiries or issues regarding financial products and services via phone•Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations•Regularly receive direction from management, escalate questions and refer more difficult issues to Sr•Customer Success Representatives•Resolve customer issues in a friendly and courteous manner in both English
  
• •Express empathy when helping our customers as you correct their issues•Need to be comfortable assisting our customers on the phone for long stretches of time in a fast-paced environment where there is a high volume of calls•Navigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information•Effectively multitasking will be the secret to your success!•You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services

• Answer All inbound calls
• Answer customer telephone calls regarding existing accounts.
• Make requested policy and account changes.
• Respond to questions and concerns about service, and escalate calls appropriately.
• Consult with customers to evaluate needs and determine best options.
• Counsel customers on options for service and Concerns coverage.
• Upgrade service and offer additional service packages or options.
• Consistently improve customer satisfaction through expert resolution of conflicts,