Katrina Phillips
Liberty,MO
Summary
Accomplished Assistant Manager at Trimble Cafe, adept in administrative support and customer relations, significantly enhanced financial accuracy and customer satisfaction. Leveraged empathy and data entry proficiency to foster a positive work environment and streamline operations. Proven track record in boosting employee morale and performance, with a goal-oriented mindset.
Overview
8
8
years of professional experience
Work History
CSR, Sales
Island Tan
10.2023 - Current
Line Assembler
Ford
08.2022 - 07.2023
Transport Driver
First Call
03.2021 - 08.2022
Transport Driver
First Call Services
05.2018 - 11.2019
Assistant Manager
Trimble Cafe
12.2016 - 05.2017
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
General
Liberty High School Liberty Mo
Liberty, MO05-2007
Skills
- Cross-Selling and Upselling
- Data entry proficiency
- Empathy and patience
- Performance Tracking
- Strong negotiation skills
- Goal-oriented mindset
- Customer Relations
- Sales closing
- Multi-line phone talent
- Product Sales
- Administrative Support
Timeline
CSR, Sales
Island Tan
10.2023 - Current
Line Assembler
Ford
08.2022 - 07.2023
Transport Driver
First Call
03.2021 - 08.2022
Transport Driver
First Call Services
05.2018 - 11.2019
Assistant Manager
Trimble Cafe
12.2016 - 05.2017
General
Liberty High School Liberty Mo
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