Katrina Rich
Campbellsville,KY
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Frequently praised as quality-oriented by peers, I can be relied upon to help your team achieve its goals.
Overview
19
19
years of professional experience
Work History
Facility Manager
Storage Asset Management
Campbellsville, KY
05.2023 - Current
- Manage daily operations of a facility, ensuring compliance with company regulations and customer service standards.
- Present regular reports to management on facility operations, budget expenditures, and maintenance needs.
- Manage budget by exceeding sales goals and properly negotiating contracts with vendors that provide services or materials related to facilities management functions. As well as coordinating with vendors to purchase supplies, equipment and services needed for the facility.
- Entice customers with sales and promotions to boost sales.
General Manager of Operations
Cookout Restaurant
Campbellsville, KY
10.2019 - 05.2023
- Oversee the day-to-day operations including all customer and team member communications as well as the budget, payroll, inventory, and all other store level duties.
- Developed talented team, participating in hiring, coaching, and performance management of a successful team.
- Set and implemented strategic goals and initiatives to consistently grow the business leading the company in both sales and profits.
Guest Relations Agent
Teleperformance USA
Campbellsville, KY
08.2018 - 08.2019
- Monitored guest feedback to improve service and departmental operations.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Resolved conflicts between guests or between guests and staff members efficiently.
Education
High School Diploma -
Campbellsville High School
Campbellsville, KY05-2009
Criminal Justice and Communications
Lindsey Wilson College
Columbia, KYSkills
- Compliance Monitoring
- Customer Relationship Management
- Facility Maintenance
- Scheduling and Planning
- Performance Assessment
- Operations Oversight
- Computer Skills
- Product and Service Sales
- Teamwork and Collaboration
- Complex Problem-Solving
Timeline
Facility Manager
Storage Asset Management
05.2023 - Current
General Manager of Operations
Cookout Restaurant
10.2019 - 05.2023
Guest Relations Agent
Teleperformance USA
08.2018 - 08.2019
High School Diploma -
Campbellsville High School
Criminal Justice and Communications
Lindsey Wilson College
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