Katrina Roberts
Auburn,WA
Summary
Dynamic concierge with a proven track record in delivering exceptional customer service and effective problem-solving. Expertise in creating memorable guest experiences while enhancing brand loyalty.
Overview
23
23
years of professional experience
Work History
Concierge
Alaska Airlines
SeaTac, Washington
10.2020 - Current
- Delivered exceptional customer service through active engagement and effective problem-solving.
- Greeted clients upon check-in, providing personalized support to address unique needs.
- Arranged special accommodations to enhance guest experiences and foster brand loyalty.
- Prepared and served a variety of cocktails while ensuring bar cleanliness.
- Executed opening and closing duties, restocking supplies efficiently.
- Collaborated with team members to maintain seamless lounge operations.
- Served food and beverages to guests, restocking as necessary.
Server/Bertender
13 Coins
SeaTac, Washington
06.2009 - 07.2021
- Resolved customer complaints promptly to maintain a positive dining atmosphere.
- Trained new servers on restaurant procedures and service standards.
- Delivered exceptional service to high volume of customers daily.
- Responded to guest inquiries and complaints with professionalism and efficiency.
Escrow Closer
First American Title Insurance Co
Kent, Washington
06.2002 - 06.2002
- Ensured accuracy of closing documents for real estate transactions.
- Coordinated with lenders, agents, and clients to facilitate smooth closings.
- Maintained transparency through effective communication with all parties involved.
- Delivered exceptional customer service throughout entire escrow process.
- Prepared HUD-1 settlement statements for review by all stakeholders.
Education
GED -
Chief Sealth
Seattle, WASkills
Problem solving and conflict resolution
- Time management
- Customer service excellence
- Hospitality expertise
- Multitasking and organization
- Verbal and written communication
- Proactive approach
- Polite telephone etiquette
References
References available upon request.
Timeline
Concierge
Alaska Airlines
10.2020 - Current
Server/Bertender
13 Coins
06.2009 - 07.2021
Escrow Closer
First American Title Insurance Co
06.2002 - 06.2002
GED -
Chief Sealth