Katrina Rochelle
Mount Pleasant,TN
Summary
Motivated leader brings more than 10+ years of customer service experience. Efficient assessment of customer needs and product and service cultivation. Resourceful understanding of leadership and multi-tasking needs. Personable and reliable desiring opportunity to use customer service and clerical skills in busy environment.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Burger King
Columbia, TN
08.2000 - 04.2020
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Completed inventory audits to identify losses and project demand.
Grocery Stocker
Meijer
Flint, MI
08.1999 - 06.2000
- Provided friendly and knowledgeable service to all guests.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Loaded and unloaded 2 delivery trucks per week to maintain store's inventory.
- Added labels to products, rotated current stock and professionally arranged merchandise.
- Used hand trucks and pallet jack equipment to pull items from stock and add to store shelves and bins.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
cashier/kitchen
Burger King
Columbia, TN
09.1995 - 07.1999
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed customer payments quickly and returned exact change and receipts.
- Resolved issues regarding customer complaints and escalated worsening concerns to a manager for remediation.
- Welcomed customers, offering assistance to help find necessary store items.
Education
Some College (No Degree) - Accounting
CSCC
Columbia, TNHigh School Diploma -
Forrest High School
Chapel Hill, TN05.1996
Skills
- Sales monitoring
- Product and service knowledge
- Business development understanding
- Inventory management
- Staff training and development
- Customer relations
- Time Management
- Strategic Planning
References
Ronnie Brown General Manager Burger King 931-698-8401
Angela Loggins General Manager Burger King 931-922-6808
Shelly Morton Co-worker Burger King 931-931-446-8947
Timeline
Assistant Manager
Burger King
08.2000 - 04.2020
Grocery Stocker
Meijer
08.1999 - 06.2000
cashier/kitchen
Burger King
09.1995 - 07.1999
Some College (No Degree) - Accounting
CSCC
High School Diploma -
Forrest High School