Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katrina Ros

Findlay

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

4
4
years of professional experience

Work History

Customer Service and Distrubution Manager

Genzyme
11.2012 - 08.2016
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Education

Masters of Business And Services - Small Business Management

Orel State University
04.2006

Business Management

Open Polytechnic of NZ
Russia
04.2002

Skills

  • Financial Management
  • Sales Strategies
  • Project Management
  • Exceptional Telephone Etiquette

Languages

Russian
Native or Bilingual

Timeline

Customer Service and Distrubution Manager

Genzyme
11.2012 - 08.2016

Masters of Business And Services - Small Business Management

Orel State University

Business Management

Open Polytechnic of NZ

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Katrina Ros