Knowledgeable Account Manager with a proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Hi, I’m
Katrina Ruth
Cleveland,OH
Summary
Overview
9
years of professional experience
Work History
Assurance
Insurance Sales Agent
04.2019 - 06.2023
Job overview
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
American Income Life
Life Insurance Agent
12.2019 - 09.2021
Job overview
- Used lead data to offer customized product demonstrations.
- Utilized communication expertise to establish client rapport, securing high-caliber referrals.
- Effectively overcame objections using in-depth product knowledge.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
Assurance
Customer Service Manager
07.2017 - 10.2019
Job overview
- Reviewed statistical data and composed inclusive reports to boost client retention.
- Developed customer service procedures, policies, and standards.
- Adjusted policies using solution-based thinking.
- Developed activities aimed at improving team cohesion.
Simple Health
Renewals Team Leader
07.2014 - 06.2017
Job overview
- Supervised a team of 20 representatives.
- Developed comprehensive training programs to enhance product knowledge and procedure execution.
- Collaborated with sales department to enhance customer retention.
- Excelled in upselling to enhance revenue.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
Ohio University
Business Administration
University Overview
Cleveland School of the Arts
High School Diploma from Vocal, Photography, and Graphic Design
01.2010
University Overview
Skills
- Adaptability
- Problem Solving
- Ability to Work in a Team
- Communication Skills
- Time Management
- Decision Making
- Leadership
- Product Sales
- Customer service
- Team training and development
- Account retention
References
References
- Daren Davis, Assurance, ddavis@assurance.com, 3057675723
- Senetta Carter, Rayfield Family Literacy, senettacar@aol.com, 7864260113
Timeline
Life Insurance Agent
American Income Life
12.2019 - 09.2021
Insurance Sales Agent
Assurance
04.2019 - 06.2023
Customer Service Manager
Assurance
07.2017 - 10.2019
Renewals Team Leader
Simple Health
07.2014 - 06.2017
Cleveland School of the Arts
High School Diploma from Vocal, Photography, and Graphic Design
Ohio University
Business Administration
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