Katrina Sabourin
Edgewater
Summary
Customer service expert with proven team leadership abilities. Skilled in schedule organization, safety compliance, and building strong client relationships to drive customer satisfaction. Demonstrated success in enhancing service delivery and team performance.
Overview
5
5
years of professional experience
Work History
Private Nanny
Self-employeed
Edgewater
03.2025 - Current
- Ensured safety and developmental support through attentive child care.
- Planned engaging educational activities to enhance learning and creativity.
- Managed daily schedules, including meals, naps, and playtime.
- Communicated progress and needs effectively with parents.
- Assisted with homework and academic projects to reinforce learning objectives.
- Organized playdates and recreational outings to promote social development.
- Maintained a clean, organized environment conducive to children's activities.
- Built strong relationships with children to foster trust and emotional well-being.
Key Holder
Dollar General
Edgewater
10.2024 - 03.2025
- Facilitated customer product searches and resolved inquiries efficiently.
- Ensured cleanliness and organization of sales floor and stock areas.
- Collaborated with staff to create appealing product displays that enhanced customer engagement.
- Managed key holder responsibilities, including store opening and closing procedures.
- Provided exceptional customer service through cashiering, merchandising, and restocking duties.
- Assisted in training new employees on store operations and customer service standards.
- Monitored store security procedures to ensure compliance with safety regulations.
- Organized backroom storage areas to maximize efficiency and space utilization.
Front of House Lead
Panda Express
Columbia
05.2021 - 05.2024
- Supervised front-of-house operations to maintain efficient daily service flow.
- Trained and mentored team members on customer service standards and best practices.
- Managed inventory levels while coordinating stock replenishment for operational readiness.
- Assisted in scheduling shifts to maximize staff coverage during peak hours.
- Implemented cleanliness and safety protocols for dining areas and kitchen supplies.
- Resolved customer complaints efficiently to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Processed payments accurately using cash registers and POS systems.
Overnight Stocker
Walmart
Columbia
09.2020 - 04.2021
- Stocked shelves with merchandise according to designated aisles and merchandising guidelines.
- Organized inventory to ensure product availability and optimal presentation.
- Maintained cleanliness and safety standards in stockroom and sales floor areas.
- Collaborated with team members to enhance stocking procedures and schedules.
- Trained new staff on effective stocking methods and safety protocols.
- Operated equipment for safe transportation of heavy items throughout store.
- Checked shelves regularly to assess replenishment needs and respond promptly.
- Assisted customers in locating items and provided information on products.
Education
Associate of Arts - General Studies
Daytona State College
Daytona Beach, FL04-2013
High School Diploma -
Spruce Creek High
Port Orange, FL06-2010
Skills
- Customer service and support
- Team leadership
- Inventory control
- Organizational skills
- Effective communication
- Safety oversight
- Conflict resolution
- Time management
- Relationship building
- Schedule coordination
- Housekeeping management
- Behavior modeling
- Emotional support
Timeline
Private Nanny
Self-employeed
03.2025 - Current
Key Holder
Dollar General
10.2024 - 03.2025
Front of House Lead
Panda Express
05.2021 - 05.2024
Overnight Stocker
Walmart
09.2020 - 04.2021
Associate of Arts - General Studies
Daytona State College
High School Diploma -
Spruce Creek High