Katrina Sanders
West Palm Beach,FL
Summary
Dynamic Medical Office Assistant with extensive experience at Methodist Le Bonheur Healthcare, adept at enhancing office productivity and patient satisfaction. Proficient in medical software applications and insurance billing procedures, I excel in appointment coordination and patient registration, ensuring seamless operations while maintaining a compassionate approach to patient care.
Overview
13
13
years of professional experience
Work History
Medical Office Assistant
Methodist Le Bonheur Healthcare
Memphis, TN
02.2025 - 02.2026
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled diagnostic testing for inpatient and outpatient
- Used Epic Care system to schedule appointments for doctor visits and procedures.
Medical Assistant/Receptionist
Palm Beach Surgical Suites
Palm Beach Gardens, FL
04.2018 - 12.2023
- Helped patients complete necessary medical forms and documentation.
- Enhanced office productivity by handling high volume of callers per day.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Copay collection
- Prep pre-op rooms
- Obtain patient vitals and entered vitals into EMR system
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Bartender/Bar Manager
Drinks of Essence
Flint, MI
11.2013 - 01.2018
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies. providing 15% improvement over prior onboarding process
Registered Medical Assistant
Michigan Health Specalist
Flint, MI
02.2013 - 01.2018
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Managed approximately 30 incoming calls, emails, and faxes
Education
No Degree - Nursing A.A.S
Michigan State University
East Lansing, MI06.2013
High School Diploma -
Northwestern Prepatory High School
Flint, MI05.2009
Skills
- Medical software applications
- Healthcare coding
- Payment collection and processing
- Insurance billing procedures
- Medical terminology
- Appointment coordination
- Insurance verification
- Clinical medical assistance
- EMR software
- Multi-line telephone management
- Patient registration
- Co-pay collection
- Computer skills
Timeline
Medical Office Assistant
Methodist Le Bonheur Healthcare
02.2025 - 02.2026
Medical Assistant/Receptionist
Palm Beach Surgical Suites
04.2018 - 12.2023
Bartender/Bar Manager
Drinks of Essence
11.2013 - 01.2018
Registered Medical Assistant
Michigan Health Specalist
02.2013 - 01.2018
No Degree - Nursing A.A.S
Michigan State University
High School Diploma -
Northwestern Prepatory High School