Summary
Overview
Work History
Education
Skills
Timeline
Generic

KaTrina S. Bates

Arlington

Summary

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Overview

14
14
years of professional experience

Work History

Receptionist

Clay Cooley Chevrolet
Irving, TX
04.2023 - Current
  • Manage front desk operations; contact customers about their registration, file registration stickers and issue paper payroll checks for all locations.
  • Assist customers, by phone and in person, with any issues and answer any questions they may have.
  • Coordinate communication between departments and sales/customer relationships to ensure everything runs smoothly and efficiently.
  • Break down deals for the title clerk and verify all necessary paperwork is submitted.
  • Train new staff on procedures, guidelines, and customer service etiquette, enhancing customers experience.

Home Health Aide

Kacey Home Health
Dallas, TX
02.2022 - 04.2023
  • Provided in home personal care and assistance with daily activities.
  • Monitored client health and reported changes to healthcare professionals and designated family member.
  • Assisted clients with mobility and transportation to medical appointments and grocery shopping as needed.
  • Developed strong relationships with clients, fostering trust and improving overall quality of life.
  • Administered prescribed medications and maintained accurate medication records for clients.

Night Auditor

Hampton Inn & Suites
DeSoto, TX
05.2016 - 07.2017
  • Set up reservations, both in person and by telephone.
  • Accurately gave hotel rates and information.
  • Accept incoming calls, assist in outgoing calls, scheduling, and setting wake-up calls.
  • Perform nightly audit procedures.

Sales Manager

Snapback City
Dallas, TX
02.2015 - 05.2016
  • Made employee schedules.
  • Completed monthly inventory.
  • Managed employees to ensure that customers were attended to.
  • Handled all interviews for potential sales agents.
  • Trained and mentored new sales representatives.

Night Auditor

Holiday Inn Express & Suites
DeSoto, TX
11.2012 - 11.2013
  • Accounted for daily hotel revenue by organizing and verifying receipts; identifying, researching, and correcting discrepancies.
  • Posted accounts; printed and distributed daily reports.
  • Greeted guest with a positive attitude and ensured that everyone was treated with respect.

Education

High School -

Lancaster Elsie Robertson High School
Lancaster, TX
01-1995

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations

Timeline

Receptionist

Clay Cooley Chevrolet
04.2023 - Current

Home Health Aide

Kacey Home Health
02.2022 - 04.2023

Night Auditor

Hampton Inn & Suites
05.2016 - 07.2017

Sales Manager

Snapback City
02.2015 - 05.2016

Night Auditor

Holiday Inn Express & Suites
11.2012 - 11.2013

High School -

Lancaster Elsie Robertson High School