Katrina Sills Powell
Department Supervisor 21/22
7950 South Fwy,TX
Summary
Experienced retail supervisor with a strong background in customer service, training, and team leadership. Known for resolving issues, supporting associates, and maintaining safety compliance while improving daily operations.
Overview
8
8
Certifications
8
8
years of professional experience
Work History
Department Supervisor
Home Depot
04.2026 - Current
- Resolved customer concerns, escalated complex issues, and supported positive shopping experiences.
- Trained new employees on overall company and department-specific policies and procedures.
- Enforced safety procedures, reduced workplace risks, and promoted compliance with store policies.
- Partnered with management to execute merchandising plans, promotions, and department goals.
Department Supervisor
Home Depot
02.2025 - 04.2026
- Supervised department associates, delegated daily tasks, and maintained service standards across high-volume retail operations.
- Trained new associates on product knowledge, customer engagement, and safe merchandising practices.
- Coordinated inventory replenishment, cycle counts, and stock organization to support sales readiness.
- Monitored department performance, addressed workflow gaps, and improved task completion consistency.
Receiving Associate
Home Depot
08.2023 - 02.2025
- Unloaded pallets and deliveries and organized products in receiving.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, pacer, and forklifts during the receiving process.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Customer Service Associate
Home Depot
02.2023 - 08.2023
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Paint Department Associate
Home Depot
11.2022 - 02.2023
- Mixed and tinted paint orders using department equipment and color-matching procedures.
- Assisted customers with product selection, finish options, and application recommendations.
- Restocked paint supplies, labels, and accessories to maintain organized department displays.
- Operated shaker, mixer, and tinting systems while following safety and quality standards.
Order Fulfillment Associate
Home Depot
11.2021 - 11.2022
- Picked online and in-store orders accurately using handheld scanner and inventory systems.
- Staged merchandise for pickup, delivery, and curbside handoff following fulfillment procedures.
- Verified product locations, quantities, and substitutions to maintain order accuracy.
- Assisted customers with order retrieval, loading, and pickup coordination at service areas.
Service Desk Lead
Home Depot
03.2021 - 11.2021
- Led service desk workflows, ensuring timely ticket resolution and consistent support for associates
- Coordinated with Service DS/OASM to report any technical issues to IT
- Trained new associates on procedures, service desk standards, and accuracy behaviors
- Completed Service Desk observations providing timely feedback and/or recognition
Customer Service Associate
Home Depot
10.2020 - 03.2021
- Maintained detailed records of transactions, returns, and service interactions.
- Applied product knowledge to answer questions and recommend appropriate solutions.
- Adapted quickly to store procedures, service standards, and changing customer needs.
- Helped large volume of customers every day with a positive attitude and a focus on customer satisfaction.
Customer Service Associate
Home Depot
03.2020 - 10.2020
- Assisted customers with product selection, order pickup, and store navigation.
- Processed returns, exchanges, and refunds using point-of-sale systems.
- Resolved customer concerns by providing accurate policy and service information.
- Coordinated with sales and operations teams to complete customer requests.
- Supported checkout operations by handling payments and verifying purchase details.
Cashier
Home Depot
10.2018 - 03.2020
- Processed transactions accurately using POS systems and handled cash, credit, and debit payments.
- Maintained organized checkout areas and stocked supplies to support smooth front-end operations.
- Balanced register drawers and maintained accurate cash handling throughout shifts.
- Directed shoppers to products, departments, and store services with clear customer support.
- Promoted store credit card options and explained payment benefits to customers.
Education
High School Diploma -
Kinston High School
Kinston, NC06-2017
Skills
Problem-solving
Training and development
Customer service
Communication
Lift Equipment Operator
Certification
Forklift
Timeline
Department Supervisor
Home Depot
04.2026 - Current
Department Supervisor
Home Depot
02.2025 - 04.2026
Receiving Associate
Home Depot
08.2023 - 02.2025
Customer Service Associate
Home Depot
02.2023 - 08.2023
Paint Department Associate
Home Depot
11.2022 - 02.2023
Order Fulfillment Associate
Home Depot
11.2021 - 11.2022
Service Desk Lead
Home Depot
03.2021 - 11.2021
Customer Service Associate
Home Depot
10.2020 - 03.2021
Customer Service Associate
Home Depot
03.2020 - 10.2020
Cashier
Home Depot
10.2018 - 03.2020
High School Diploma -
Kinston High School