Katrina Silva
Alamogordo
Summary
Dedicated Patient Access Representative with expertise in customer service, data entry, and HIPAA compliance. Proven ability to enhance patient experiences through effective problem-solving and multitasking.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Presbyterian
Ruidoso, NM
08.2019 - 02.2025
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Managed appointment scheduling, optimizing clinic workflows and improving patient access to services.
- Collaborated with clinical staff to resolve patient inquiries, enhancing overall patient satisfaction and experience.
- Streamlined insurance verification procedures, reducing wait times and increasing operational efficiency.
- Trained new team members on systems and protocols, fostering a collaborative work environment and promoting best practices.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Managed patient inquiries and resolved issues efficiently, enhancing customer satisfaction.
- Collaborated with healthcare teams to streamline appointment scheduling and improve patient flow.
Teacher's Assistant
Region XIII Educational Service Center
Ruidoso, NM
07.2018 - 07.2019
- Maintained classroom organization and prepared resources for lessons efficiently.
- Supported classroom management by reinforcing positive behavior strategies with students.
- Mentored new teaching assistants on effective instructional practices and student engagement techniques.
- Led curriculum development initiatives to improve overall educational outcomes for students.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Collaborated with teachers to track student progress and tailor interventions.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
Teacher's Assistant
The Green Child
Ruidoso, NM
06.2017 - 07.2018
- Assisted lead teacher in daily classroom activities and lesson implementation.
- Developed engaging educational materials to support diverse learning needs.
- Facilitated small group instruction to enhance student understanding of subjects.
- Collaborated with teachers to track student progress and tailor interventions.
- Ensured student safety through vigilant supervision during indoor and outdoor playtimes.
- Supported children''s emotional and social growth by fostering strong relationships, understanding individual needs, and promoting positive behavior.
- Maintained compliance with state licensing regulations through diligent adherence to daycare policies, guidelines, and procedures.
- Achieved a nurturing classroom atmosphere by consistently displaying patience, empathy, and understanding toward all children.
- Promoted creativity among students using various art projects, music, dance, and imaginative play activities.
- Provided assistance to special needs students as needed for their successful integration into the daycare setting.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Enhanced learning outcomes by effectively using various teaching methods and materials, such as visual aids, manipulatives, and interactive games.
Cashier
Walmart
Ruidoso
01.2013 - 05.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer by performing daily reconciliations.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new cashiers on register operations and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Promoted special offers or loyalty programs to increase sales revenue and encourage repeat business from customers.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
Retail Sales Associate
Bealls Store
Ruidoso, NM
10.2015 - 01.2016
- Provided exceptional customer service, enhancing shopping experience and fostering repeat business.
- Assisted in inventory management, ensuring accurate stock levels and organized displays.
- Trained new associates on sales techniques and store policies, improving team performance.
- Processed transactions efficiently using POS systems, maintaining accuracy in cash handling.
- Resolved customer complaints swiftly, enhancing satisfaction and loyalty through effective problem-solving.
- Monitored sales floor for merchandising compliance, optimizing product placement for maximum impact.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Helped customers complete purchases, locate items, and join reward programs.
Front End Cashier
McDonald's
Ruidoso, NM
09.2013 - 02.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced registers at end of shifts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained and mentored new cashiers on operational procedures and customer engagement techniques.
- Maintained a clean and organized front-end service area to enhance customer experience.
- Worked closely with kitchen staff members like chefs and servers to address any food preparation concerns or special requests from customers.
- Trained new employees on cashier procedures, store policies, and customer service techniques for a seamless integration into the team.
- Handled cash, credit, and debit transactions accurately, minimizing discrepancies at the end of each shift.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
- Operated cash register to record transactions accurately and efficiently.
- Replaced CO2 tanks and soda syrups when depleted.
- Operated and sanitized kitchen and food preparation equipment.
- Demonstrated flexibility in scheduling and availability, covering shifts as needed to maintain consistent staffing levels at the store.
- Assisted customers with product selections, ensuring satisfaction and loyalty.
Education
High School Diploma -
Tularosa High School
Tularosa, NM05-2011
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Phone and email etiquette
- Problem-solving
- EMR
- Money handling
- Flexible schedule
- Payment processing
- Spanish fluency
- Verbal and written communication
- Data entry
- Policy understanding
- Punctual and hardworking
- Calm and effective under pressure
- 50 WPM typing speed
- Document filing
- Word processing
Certification
- CPR Training - 07-21-2025-07-21-2028
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Patient Access Representative
Presbyterian
08.2019 - 02.2025
Teacher's Assistant
Region XIII Educational Service Center
07.2018 - 07.2019
Teacher's Assistant
The Green Child
06.2017 - 07.2018
Retail Sales Associate
Bealls Store
10.2015 - 01.2016
Front End Cashier
McDonald's
09.2013 - 02.2014
Cashier
Walmart
01.2013 - 05.2016
High School Diploma -
Tularosa High School