Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Slivinski

Southampton,PA

Summary

Proven professional with a track record of enhancing customer satisfaction at La Stalla through exceptional customer service and adaptability. Skilled in complex problem-solving and organizational tasks, significantly improved dining flow and service execution. A Pennsylvania licensed esthetician with expertise in Murad products, adept in advanced facial techniques and technology, contributing to a dependable and knowledgeable work ethic. Embodying professionalism with a track record of elevating guest satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

La Stalla
08.2021 - 08.2023
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier

Pallante's Italian Deli
08.2020 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Esthetician -

Bucks County School of Beauty Culture, Inc.
Feasterville, PA
06.2024

High School Diploma -

Council Rock High School South
Holland, PA
06.2022

Skills

  • Complex Problem-Solving
  • Customer Service
  • Dependable and Responsible
  • Adaptability and Flexibility
  • Organizational Skills
  • Professionalism
  • Infection Control
  • Advanced facial techniques
  • Murad product expert
  • Facial Massage
  • Pennsylvania licensed esthetician

Timeline

Restaurant Hostess

La Stalla
08.2021 - 08.2023

Cashier

Pallante's Italian Deli
08.2020 - 08.2021

Esthetician -

Bucks County School of Beauty Culture, Inc.

High School Diploma -

Council Rock High School South

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Katrina Slivinski