Katrina Smith
Case Manger
Pikeville,KY
Summary
Dedicated case manager with expertise in client advocacy, problem-solving, and tailored service planning. Committed to achieving positive outcomes through effective collaboration and organization.
Overview
4
4
years of professional experience
Work History
Case Manager
Benchmark Family Services
Prestonsburg, KY
02.2024 - Current
- Conducted comprehensive assessments to identify client needs and develop tailored service plans.
- Coordinated with multidisciplinary teams to ensure holistic support for clients and their families.
- Monitored client progress, adjusting care plans as needed to achieve positive outcomes.
- Facilitated regular case reviews and implemented feedback for continuous improvement of services.
- Ensured compliance with regulatory requirements and agency policies throughout case management processes.
- Advocated for clients' rights and needs in various settings, promoting their well-being and stability.
Office Administrative Assistant
Mountain Comprehensive Care
Pikeville, KY
07.2023 - 02.2024
- Managed scheduling and calendar coordination for multiple executives, enhancing operational efficiency.
- Streamlined office procedures by implementing digital filing systems, improving document retrieval times.
- Assisted in the preparation of reports and presentations, ensuring accuracy and clarity in communications.
- Maintained inventory of office supplies, reducing costs through effective vendor negotiations and management.
Crew Member
McDonald's Restaurant
Pikeville, KY
06.2022 - 07.2023
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and cleanliness standards.
- Collaborated with team members to maintain smooth workflow during peak hours.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Monitored inventory levels, restocking supplies as needed to support daily operations.
Education
Bachelor of Science - University Studies
Morehead State University
Morehead, KY01-2024
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
Timeline
Case Manager
Benchmark Family Services
02.2024 - Current
Office Administrative Assistant
Mountain Comprehensive Care
07.2023 - 02.2024
Crew Member
McDonald's Restaurant
06.2022 - 07.2023
Bachelor of Science - University Studies
Morehead State University