KATRINA TAYLOR
DALLAS ,TX
Summary
At State Farm Insurance Inc, I excelled as an Underwriting Service Assistant, enhancing decision-making and customer retention through meticulous data management and policy analysis. My adaptability and efficient organization skills led to surpassing productivity targets, demonstrating a commitment to excellence and teamwork in achieving business objectives.
Overview
17
17
years of professional experience
Work History
Underwriting Service Assistant
State Farm Insurance Inc
08.2007 - Current
- Organized workload efficiently using time management skills to meet or exceed productivity targets consistently.
- Demonstrated flexibility by adapting quickly to shifting priorities or urgent requests from senior team members.
- Supported underwriters in risk assessments, leading to improved decision-making and business outcomes.
- Managed a high volume of data entry tasks, maintaining exceptional attention to detail and accuracy.
- Processed policy changes promptly, resulting in increased customer satisfaction and retention rates.
- Assisted in the development of training materials to boost team performance and enhance knowledge of underwriting practices.
- Participated in regular meetings with upper management to review progress on key initiatives and discuss potential areas for improvement within the department.
Education
No Degree - General Studies
Bakersfield College
Bakersfield, CA08.1999
High School Diploma -
South High School
Bakersfield, CA06.1994
Skills
- Document Review
- Efficient locating resources and organization
- Decision-Making
- Adaptability and Flexibility
- Policy analysis
- Data Interpretation
- Industry Awareness
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
Timeline
Underwriting Service Assistant
State Farm Insurance Inc
08.2007 - Current
No Degree - General Studies
Bakersfield College
High School Diploma -
South High School
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