Katrina Tuttle
Hamburg
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
Work History
Manager
Blasdell Pizza
Hamburg
08.2017 - 08.2023
- Managed daily operations to ensure smooth service at busy pizza restaurant.
- Trained and supervised staff to maintain high service standards.
- Coordinated inventory management to ensure adequate stock levels.
- Monitored food safety practices to comply with health regulations.
- Resolved customer concerns promptly to enhance satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Deli Clerk
Walmart
Hamburg
02.2017 - 06.2017
- Prepared and served deli products to customers with attention to quality.
- Ensured cleanliness and organization of the deli area throughout shifts.
- Operated slicing equipment safely for various meats and cheeses.
- Assisted customers in selecting products based on preferences and dietary needs.
- Maintained inventory levels, restocking items as needed to meet demand.
- Collaborated with team members to improve service efficiency during peak hours.
- Adhered to food safety regulations while handling and storing products.
- Processed customer transactions accurately at the point of sale system.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sliced meats and cheeses and weighed deli items for customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Assisted customers with selecting products from the deli case or menu board.
- Rotated product on shelves to ensure freshness.
- Stocked shelves with fresh items daily.
- Adhered to health regulations regarding food handling and sanitation standards.
- Prepared all food orders according to customer specifications.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Responded to customer questions regarding product availability.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Informed customers of deli specials to increase profits.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Inspected labels on deli products to verify accuracy of pricing.
- Offered suggestions for additional items that would complement customer's order selections.
- Provided accurate pricing information when requested by customers.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Documented and entered special orders for event catering and party trays.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Scrubbed and polished counters to remove debris and food.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Store Associate
KB Holdings
Buffalo
10.2015 - 08.2016
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of store displays and shelves.
- Processed transactions accurately at the cash register.
- Stocked merchandise on shelves and ensured proper inventory levels.
- Collaborated with team members to achieve daily operational goals.
- Handled customer complaints with empathy and professionalism.
- Participated in training sessions to learn new product knowledge.
- Implemented safety protocols during store operations and customer interactions.
- Ensured the cleanliness and tidiness of the store.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Provided cash register operations and handled customer payments.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assisted customers with product selection, pricing and availability.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Performed daily opening and closing procedures for store operation.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Operated scanning equipment for price checks and stock replenishment.
- Answered telephone to give callers store information and look up order details.
- Organized store displays to ensure maximum visibility of products.
- Answered incoming calls regarding product inquiries or orders.
- Assisted with loading and unloading deliveries from vendors.
- Answered questions about current promotions and resolved issues according to store policies.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Followed loss prevention guidelines to deter theft.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Assisted customers with product selection based on their needs and preferences.
Store Associate
Country Store
Rushford
10.2014 - 08.2015
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of store displays and shelves.
- Processed transactions accurately at the cash register.
- Stocked merchandise on shelves and ensured proper inventory levels.
- Collaborated with team members to achieve daily operational goals.
- Handled customer complaints with empathy and professionalism.
- Participated in training sessions to learn new product knowledge.
- Implemented safety protocols during store operations and customer interactions.
- Ensured the cleanliness and tidiness of the store.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Provided cash register operations and handled customer payments.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assisted customers with product selection, pricing and availability.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Answered telephone to give callers store information and look up order details.
- Answered incoming calls regarding product inquiries or orders.
- Assisted with loading and unloading deliveries from vendors.
- Answered questions about current promotions and resolved issues according to store policies.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
Supervisor
Rushford summer recreation programs
Rushford
06.2013 - 07.2013
- Supervised daily operations and maintained workflow efficiency within local government services.
- Coordinated staff schedules to ensure adequate coverage for community events and programs.
- Implemented safety measures to promote a secure working environment for staff and residents.
- Supported community outreach initiatives by organizing events and informational sessions.
- Complied with company policies, objectives and communication goals.
Education
Cuba-Rushford
Cuba, NYSkills
- Inventory management
- Employee training
- Customer service
- Food safety compliance
- Operational efficiency
- Leadership development
- Staff supervision
- Performance monitoring
- Task delegation
- Work prioritization
- Coaching and mentoring
- Goal setting
- Team leadership
- Verbal and written communication
- Staff training and development
- Policy implementation
- Clear communication
- Relationship building
- Staff management
Timeline
Manager
Blasdell Pizza
08.2017 - 08.2023
Deli Clerk
Walmart
02.2017 - 06.2017
Store Associate
KB Holdings
10.2015 - 08.2016
Store Associate
Country Store
10.2014 - 08.2015
Supervisor
Rushford summer recreation programs
06.2013 - 07.2013
Cuba-Rushford