Katrina Valero Boos
Milford,USA
Summary
Results-oriented Retail Store Manager excelling in driving sales through strategic employee motivation and creative merchandising. Demonstrated success in enhancing operational efficiency, managing payroll, and fostering a customer-centric environment that boosts satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Store Manager
Against All Odds
NY and NJ
06.2012 - Current
- Drove sales and achieved goals by effectively managing and completing projects on time
- Executed floor resets and created displays through a hands-on approach to enhance customer experience
- Maintained aesthetically pleasing visual appearance of store by creatively following company floor plans
- Merchandise walls, show windows, manage weekly payroll, and process returns and exchanges
- Assist customers and give them options based on their style and needs
- Able to adapt to unpredictable daily changes and resolve problems quickly
Student Support Specialist
Read and Succeed
Albany, NY
10.2011 - 06.2012
- Motivated disengaged students, instilling importance of education in discouraged learners
- Qualified children in low-income neighborhoods for free tutoring program through door-to-door outreach
- Delivered supplies to homes, programmed cell phones, and trained students on how to use technology-based equipment
- Worked independently while still making sure assignments were completed and students were seen
Sales Agent
Tri County Audio
Sussex, NJ
05.2010 - 06.2011
- Qualified customers for Verizon Wireless phone and internet services to ensure suitable service matches
- Educated customers on new technology, cell phones, and plans to enhance user experience
- Diagnosed and resolved technical issues with cell phones and internet devices to restore service promptly
- Responded to billing inquiries and resolved customer concerns
Education
Bachelor’s Degree - Sociology/Social Work
New Jersey City University
Jersey City, NJSkills
- Inventory control
- Visual merchandising
- Loss prevention
- Sales strategies
- Customer relationship management
- POS systems
- Project management
- Employee supervision and motivation
- Delegating work
- Employee training
- Problem solving
- Effective communication
Timeline
Store Manager
Against All Odds
06.2012 - Current
Student Support Specialist
Read and Succeed
10.2011 - 06.2012
Sales Agent
Tri County Audio
05.2010 - 06.2011
Bachelor’s Degree - Sociology/Social Work
New Jersey City University