Katrina VAUGHAN
Emporia ,VA
Summary
Dynamic Service Advisor with proven skills in customer service, communication, and problem-solving. Committed to enhancing customer satisfaction through effective follow-up and clear service recommendations.
Overview
10
10
years of professional experience
Work History
Service Advisor
Honda of Roanoke rapids
Roanoke Rapids, North Carolina
07.2024 - Current
- Assisted customers in identifying vehicle service needs and scheduling appointments.
- Collaborated with technicians to relay customer concerns and service requirements.
- Coordinated with parts department to ensure timely availability of necessary components.
- Provided follow-up communication to customers regarding their vehicle status updates.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Upsold additional products or services when appropriate.
- Collected deposits or payments and arranged for billing.
Service Advisor
Toyota of Roanoke rapids
Roanoke Rapids, North Carolina
02.2023 - 07.2024
- Assisted customers in identifying vehicle service needs and scheduling appointments.
- Communicated service recommendations clearly to customers and ensured understanding.
- Collaborated with technicians to relay customer concerns and service requirements.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Provided follow-up communication to customers regarding their vehicle status updates.
- Upsold additional products or services when appropriate.
- Collected deposits or payments and arranged for billing.
Service Advisor
Excel Truck Group
Chester , VA
12.2015 - 02.2023
- Assisted customers in identifying vehicle service needs and scheduling appointments.
- Communicated service recommendations clearly to customers and ensured understanding.
- Collaborated with technicians to relay customer concerns and service requirements.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Coordinated with parts department to ensure timely availability of necessary components.
- Provided follow-up communication to customers regarding their vehicle status updates.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Upsold additional products or services when appropriate.
- Collected deposits or payments and arranged for billing.
Education
GED -
Greensville County High School
Emporia 09-1997
Skills
- Vehicle inspection
- Service scheduling
- Cost estimation
- Customer follow-up
- Sales upselling
- Customer relationship management
- Data entry
- Documentation and reporting
- Computer skills
- Excellent communication
- Goal-oriented mindset
Timeline
Service Advisor
Honda of Roanoke rapids
07.2024 - Current
Service Advisor
Toyota of Roanoke rapids
02.2023 - 07.2024
Service Advisor
Excel Truck Group
12.2015 - 02.2023
GED -
Greensville County High School