Katrina Walker
Mobile,AL
Summary
Professional with experience in customer service, demonstrating strong organizational skills and attention to detail. Responsibilities included maintaining cleanliness and safety standards, and utilizing various software systems for effective communication and documentation. Developed problem-solving abilities through daily interactions and multitasking in a fast-paced environment. Proven track record of supporting operational efficiency while ensuring a welcoming atmosphere for visitors and staff.
Overview
8
8
years of professional experience
Work History
Administrative Assistant/Receptionist
Afognak Native Corporation
Mobile, AL
01.2025 - Current
- Prepared correspondence, memos, and reports using Microsoft Office tools to support office operations.
- I have been in this position for six months and have learned a number of new system, as well as answering emails daily and still interacting person to person with multiple visitors and customers. This position has taught me to think on my toes, and how to correctly problem solve when a major issue arises and I am the only one that can solve it. Multitasking is also a daily occurrence, in which it is expected that we are able to juggle multiple different tasks at once while also ensuring that the lobby is attended to and the emails are answered in a timely manner.
- Monitored activities and reported emergencies while conducting rounds on Airbus property. Developed visitor greeting skills and learned two new computer systems, leading to promotion to Administrative Assistant following departure of a team member.
Toys Sales Associate
Walmart SuperCenter
Mobile, AL
06.2021 - 01.2025
- Maintained cleanliness of store and ensured safety by removing trash and hazardous materials, cleaning bathrooms, and using scrubber for effective sanitation.
- I also was a health ambassador in which I questioned if customers would like masks, hand out masks, run a health check for associates, helped hand the returns in multiple different departments, and helped with asset protection as a door greeter. Lastly I work as a multi-department sales associate. My primary area of work was our toy department in which I ensured that freight was always worked and cleaned off of the floor, the aisles were straightened, and the toy isles looked clean. I would do this for garden and seasonal areas as well. I also ensured that the returns at the front of the store were moved back to the correct location in these departments. As a sales associate I also took care of making sure to notify our management when certain items were out of stock, with everything else I also helped customers in any way possible with whatever they may need. Near the end of my employment when my direct shift supervisor was off I would also take on her role of ensuring that everything was properly taken care of and all other department associates were aware of their daily duties. As well as correctly communicating with higher management and ensuring that the duties they assigned were also properly taken care of.
- Assisted customers with product selection and store directions at Walmart SuperCenter.
- Processed register transactions and supported checkout accuracy.
- Stocked merchandise and maintained organized sales floor displays.
Amazon Warehouse Associate
Amazon Distribution Center
Theodore, AL
11.2020 - 06.2021
- Assisted in delivery process for packages shipped out as a warehouse associate at Amazon. Maintained night shift schedule to ensure timely shipment of packages. The labor I performed includes building wrapping,closing, and pulling pallets that can weigh up to over 1000lbs each. I also was given permission to use two special tools, one that we called a Non-con tool which allowed me to close out individual packages so we could stage those as well instead of waiting for them to be shipped out the next day with a different group of packages, and the second called an Audit tool which allowed me to go through and check the pallets in the warehouse to make sure they were on the right route with the right information.
- Selected and gathered customer orders using handheld scanners at Amazon distribution center. using handheld scanners at Amazon distribution center.
- Executed packing of shipments to maintain quality and ensure compliance with distribution standards. with care following Amazon distribution center standards.
- Organized and sorted incoming stock on conveyor lines at Amazon distribution center for efficient inventory management. on conveyor lines at Amazon distribution center.
Apparel Associate
Walmart Supercenter
Saraland, AL
04.2020 - 11.2020
- Stocked apparel racks and folded merchandise on Walmart Supercenter sales floor.
- Zoned clothing aisles and maintained clean, organized department presentation.
- Organized clothing aisles for improved customer navigation and maintained clean, organized department presentation.
- At Walmart I worked in four different departments. Gained experience in Deli, Bakery, Fresh-Cap night stocking, Electronics, and Apparel and Home goods departments. I learned the ins and outs of each of these departments and helped my team out so that I could ensure that we all got done on time. Operated pallet jacks and stocked shelves efficiently. I also was allowed time on the register where I became trained on how to do a cashier's job and use an electronic registrar. Assisted customers by locating products and providing suitable alternatives when items were out of stock.
Customer Service Representative
Alorica
Saraland, AL
12.2019 - 04.2020
- While working here I have learned how to operate systems for computers in which I would not have learned before. I handle irate customers on a daily basis and have learned how to de-escalate them.
- Managed inbound customer calls for Alorica call center, providing effective support and solutions to customer inquiries.
- Documented interactions and updated case records in ticketing tools
- Documented interactions and updated case records in ticketing tools to ensure accurate customer service history.
Crew Member/Cashier
Sonic Drive-in
Semmes, AL
06.2018 - 12.2019
- Honed customer service skills over a year and a half. Managed cash register operations and provided friendly service to daily customers. Followed a regular chore list and prepared drinks served by Sonic.
- Created a positive atmosphere by greeting guests with enthusiasm. and took orders at Sonic Drive-In counter and drive-thru.
- Prepared fountain drinks, shakes, and menu items following Sonic Drive-In standards.
- Delivered food to parked cars quickly and accurately as a carhop service.
Education
High school or equivalent -
Mary G Montgomery High School
Semmes, ALSkills
- Office organization
- Document management
- Scheduling appointments
- Email management
- Calendar coordination
- Microsoft Office suite
- Microsoft Outlook
- Reception duties
- Customer service
- Customer Care
- Communication skills
- Customer interaction
- Troubleshooting
- Data entry
- Cash handling
- Warehouse distribution
- Shipping & Receiving
- Warehouse skills
- Visitor reception
- Calendar coordination
- Visitor reception
Timeline
Administrative Assistant/Receptionist
Afognak Native Corporation
01.2025 - Current
Toys Sales Associate
Walmart SuperCenter
06.2021 - 01.2025
Amazon Warehouse Associate
Amazon Distribution Center
11.2020 - 06.2021
Apparel Associate
Walmart Supercenter
04.2020 - 11.2020
Customer Service Representative
Alorica
12.2019 - 04.2020
Crew Member/Cashier
Sonic Drive-in
06.2018 - 12.2019
High school or equivalent -
Mary G Montgomery High School