Tommie Elkins
Cape Girardeau,MO
Summary
Dynamic administrative professional with a proven track record at Leet EyeCare, excelling in customer service and meticulous data entry. Adept at fostering client relationships and enhancing office efficiency through effective organization and scheduling. Recognized for strong problem-solving abilities and a commitment to maintaining confidentiality in all aspects of work.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Administrative Assistant/Receptionist
Leet EyeCare
09.2021 - 07.2025
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Greeting patients, check in/check out and scheduling.
Administrative Assistant/Property Management Assistant
Thomas L Meyer Realty Co
07.2018 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Accounts payable for incoming bills.
- Processing background checks and applications for rental properties and processed accounts receivable for monthly rental payments.
Call Center Supervisor
NARS/National Asset Recovery System
12.2006 - 12.2009
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Ensured team members took breaks/lunches on time.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Answered incoming supervisor request phone calls to resolve the customers issue.
Education
General Studies
Scott City High School
Scott City, MO05-1986
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Scheduling
- Strong problem solver
- Documentation and recordkeeping
- Office management
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Professional and mature
- Filing and data archiving
- Documentation and reporting
- Relationship building
- Mail handling
- Meticulous attention to detail
- Spreadsheets
- Data collection
- Prioritization
- Multi-line phone systems
- Spreadsheet management
- Client relations
- Multi-line phone proficiency
- Resourceful
- Records administration
- Multi-line telephone systems
- Training and coaching
- Supervising staff
- Mail distribution
Timeline
Administrative Assistant/Receptionist
Leet EyeCare
09.2021 - 07.2025
Administrative Assistant/Property Management Assistant
Thomas L Meyer Realty Co
07.2018 - 08.2021
Call Center Supervisor
NARS/National Asset Recovery System
12.2006 - 12.2009
General Studies
Scott City High School
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