Katrina Yencer
Rochester
Summary
Operations-focused team leader with experience supervising high-volume, fast paced environments while maintaining quality, safety, and performance standards. Skilled in staff training, workflow coordination, conflict resolution, and meeting strict operational metrics. Recognized for strong attention to detail, accountability, and the ability to lead teams while upholding regulatory and safety requirements.
Overview
6
6
years of professional experience
Work History
Kitchen Manager
Chipotle
Rochester
06.2025 - Current
- Led day-to-day operations during high volume shifts, ensuring speed, accuracy, and customer satisfaction during peaks.
- Responded to unexpected staffing gaps and service disruptions to keep operations running smoothly.
- Maintained compliance with food safety, cleanliness, and operational standards.
- Assisted with inventory checks and supply restocking to prevent operational delays.
Certified Swing Manager
Mcdonald's
Rochester
01.2024 - 07.2025
- Directed and led crew members on effective and efficient operations, methods and procedures.
- Lead shifts every week, ensuring a good customer experience through fast, accurate, and friendly service.
- Successfully handled customer complaints and resolved issues in a professional manner.
Events and Productions Assistant
Lymb.io
Munich
08.2023 - 01.2024
- Collaborated with clients to understand their technical requirements and executed event setups accordingly.
- Troubleshot technical issues and provided quick solutions during live events.
- Implemented process improvements to increase efficiency and reduce waste.
- Trained and supervised production staff to ensure high quality standards.
Outpatient Access Specialist
UR Medicine, Orthotics and Prosthetics
Rochester
05.2022 - 10.2022
- Assisted patients with scheduling appointments and resolving billing issues.
- Managed patient registration and check-in processes at a busy outpatient clinic.
- Implemented newer technology to improve accuracy, efficiency, and follow-up.
Sales Associate and Trainer
New Way Equipment Home and Pool
Avon
04.2020 - 03.2022
- Assisted customers in selecting home and pool equipment based on needs.
- Demonstrated product features to educate customers on usage and benefits.
- Resolved customer inquiries and complaints with professionalism and care.
- Facilitated onboarding sessions to integrate new hires effectively.
Education
Master of Arts - Physical Activity And Health (incomplete)
Friedrich Alexander University
Nuremberg, Germany12.2023
Bachelor of Science - Health Science
Limestone University
Gaffney, SC05.2022
Associate of Arts - Liberal Arts And Sciences
Monroe Community College
Rochester, NY12.2021
Skills
- Customer service
- Inventory management
- Staff training
- ServSafe certification
- Problem-solving
- Verbal and written communication
- Problem solving
- Adaptability
- Teamwork
- Microsoft Office
Timeline
Kitchen Manager
Chipotle
06.2025 - Current
Certified Swing Manager
Mcdonald's
01.2024 - 07.2025
Events and Productions Assistant
Lymb.io
08.2023 - 01.2024
Outpatient Access Specialist
UR Medicine, Orthotics and Prosthetics
05.2022 - 10.2022
Sales Associate and Trainer
New Way Equipment Home and Pool
04.2020 - 03.2022
Master of Arts - Physical Activity And Health (incomplete)
Friedrich Alexander University
Bachelor of Science - Health Science
Limestone University
Associate of Arts - Liberal Arts And Sciences
Monroe Community College