Aisha Waller
Vallejo,CA
Summary
Accomplished Outpatient Pharmacy Technician and Receptionist with a proven track record at Kaiser Permanente. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
16
16
years of professional experience
Work History
Cashier Receptionist /Procedure Scheduler
Kaiser Permanente
Oakland, California
07.2023 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Performed data entry tasks related to billing and collections procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Coordinated patient appointments and ensured accuracy of information in the system.
- Assisted with scheduling procedures for patients, including MRI's and CT scans.
- Utilized electronic health records systems to update patient data and procedure information.
- Maintained communication with providers, technicians, and other staff members on a daily basis.
Outpatient Pharmacy Technician
Kaiser Permanente
Oakland, California
03.2016 - 07.2023
- Assisted with the preparation of medications for dispensing by receiving and verifying prescriptions from patients, physicians, and other health care providers.
- Prepared prescription labels accurately with all required information including dosage forms, directions for use, patient name, address, phone number.
- Entered patient information into pharmacy computer system accurately to ensure timely delivery of medications.
- Verified insurance coverage and obtained prior authorizations when necessary.
- Ordered, stocked, labeled, stored, rotated, inventoried and dispensed pharmaceuticals according to established policies and procedures.
- Performed routine maintenance on pharmacy equipment such as counting machines and pill counters.
- Maintained a clean work area and ensured compliance with safety regulations.
Outpatient Pharmacy Technician
CVS Pharmacy
Emeryville, California
01.2014 - 03.2016
- Assisted with the preparation of medications for dispensing by receiving and verifying prescriptions from patients, physicians, and other health care providers.
- Prepared prescription labels accurately with all required information including dosage forms, directions for use, patient name, address, phone number.
- Entered patient information into pharmacy computer system accurately to ensure timely delivery of medications.
- Verified insurance coverage and obtained prior authorizations when necessary.
- Ordered, stocked, labeled, stored, rotated, inventoried and dispensed pharmaceuticals according to established policies and procedures.
- Performed routine maintenance on pharmacy equipment such as counting machines and pill counters.
- Maintained a clean work area and ensured compliance with safety regulations.
Outpatient Pharmacy Technician
North Bay Custom Care Pharmacy
Vallejo, California
12.2012 - 05.2013
- Assisted with the preparation of medications for dispensing by receiving and verifying prescriptions from patients, physicians, and other health care providers.
- Entered patient information into pharmacy computer system accurately to ensure timely delivery of medications.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
Pharmacy Technician
San Quentin State Prison
San Quentin , CA
12.2010 - 11.2011
- Coordinated delivery schedules with suppliers to ensure timely completion of projects.
- Verified patient information to ensure accurate dispensing of drugs.
- Ordered, received and stored pharmaceutical supplies in accordance with established procedures.
- Prepared prescription labels for medication dispensed to patients.
- Checked for expired medicines regularly and removed them from shelves.
- Dispensed drugs accurately according to written prescriptions or verbal instructions from physicians.
Pharmacy Help Desk Associate
Blue Shield of CA
San Francisco, California
11.2009 - 06.2010
- Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
- Communicated with insurance companies for billing purposes.
- Collaborated with internal staff members to resolve discrepancies or issues related to prior authorizations.
- Provided formulary alternatives, communicated prior authorization criteria, and discussed pharmacy benefit coverage inclusions/ exclusions when required.
- Assisted pharmacists with drug utilization review programs, NCQA QI programs or other assigned projects.
Education
Associate of Science - Pharmacy Technology
Boston Reed
Fairfield , CA06-2005
Skills
Complex Problem Solving
Time Management and Prioritization
Decision Making
Effective Multitasking
Teamwork and Collaboration
Documentation and Reporting
Timeline
Cashier Receptionist /Procedure Scheduler
Kaiser Permanente
07.2023 - Current
Outpatient Pharmacy Technician
Kaiser Permanente
03.2016 - 07.2023
Outpatient Pharmacy Technician
CVS Pharmacy
01.2014 - 03.2016
Outpatient Pharmacy Technician
North Bay Custom Care Pharmacy
12.2012 - 05.2013
Pharmacy Technician
San Quentin State Prison
12.2010 - 11.2011
Pharmacy Help Desk Associate
Blue Shield of CA
11.2009 - 06.2010
Associate of Science - Pharmacy Technology
Boston Reed