Latomai "Mikki" Davis

Medical Assistant/Procedure Scheduler

Texas Health of Dallas/THPG

11.2001 - Current

Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Collected and documented patient medical information such as blood pressure and weight.
Completed EKGs and other tests based on patient presentation in office.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Enhanced patient scheduling efficiency by streamlining appointment booking procedures.
Implemented a user-friendly electronic scheduling system, resulting in increased productivity and reduced errors.
Developed an organized filing system to facilitate easy access to important documents and records pertaining to scheduled procedures.
Trained new employees on software systems, policies, and best practices related to procedure scheduling tasks.
Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
Provided consistent support to physicians by managing their schedules, ensuring availability for necessary procedures, and prioritizing urgent cases when needed.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Performed various administrative tasks by filing, copying and faxing documents.
Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
Maintained accurate patient records for proper tracking of patient history and treatment.
Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Followed up with patients to reschedule missed appointments.
Reduced wait times for patients by optimizing the scheduling process and eliminating double bookings.
Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Streamlined coordination between departments by proactively identifying opportunities for improvement within procedure scheduling workflows.
Taught patients about medications, procedures, and care plan instructions.
Maintained up-to-date knowledge of insurance requirements, enabling smooth billing processes and avoiding delays in payment collection.
Assisted in improving overall patient satisfaction through timely and accurate schedule management.
Answered phone calls and messages for 214-369-3613 for various physicians and medical facility, scheduling appointments, and handling patient inquiries.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Summary

Overview

Work History

Medical Assistant/Procedure Scheduler

Education

Associate of Applied Science - Medical Technology/Assistant

Skills

Accomplishments

Affiliations

Certification

Interests

Timeline

Medical Assistant/Procedure Scheduler

Associate of Applied Science - Medical Technology/Assistant

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