Zeola Douglas
FORT WORTH,TX
Summary
Detail-oriented Medical Receptionist with 20-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
17
17
years of professional experience
Work History
Medical Receptionist
Texas Health Resources/THPG
Fort Worth, TX
12.2007 - 09.2024
- Prepared and maintained accurate medical charts for each patient visit.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Processed payments from customers, including cash handling and credit card transactions.
- Maintained and operated a variety of machinery to ensure efficient production.
- Greeted visitors and checked them in for appointments or meetings.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
Education
Bachelor of Science - Bachelor of Science in Health Administration
University of Phoenix
Tempe, AZDegree in Medical Assisting - Medical Assisting
Remington College
Fort Worth, TX12.2000
Skills
- Insurance Verification
- Payment Collection
- Medical Terminology
- Appointment Scheduling
- Patient Registration
- Proficient in EPIC/Microsoft
- Patient Callbacks
- Electronic Medical Records
- Front Desk Operations
- Billing Support
References
References available upon request.
Timeline
Medical Receptionist
Texas Health Resources/THPG
12.2007 - 09.2024
Bachelor of Science - Bachelor of Science in Health Administration
University of Phoenix
Degree in Medical Assisting - Medical Assisting
Remington College
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