Lucero Saldaña
Garland,TX
Summary
Effective employee successful at handling high-volume medical offices. Currently looking to transfer into the education field to pursue a teaching career. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Background experience with spoken and written translation, clerical office duties and language data analysis. Friendly and motivated with excellent time management skills. Thoroughly enjoy helping others; motivated to contribute to the success of the team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Office Lead
Texas Health Physicians Group (THPG) Clinic #18810
05.2024 - Current
- Manages clinic staff on day-to-day operation
- Assists in identifying and providing guidance in resolving operational issues
- Efficiently directs patient flow throughout clinic
- Coordinates general front office activities including, but not limited to: registration, TOS collections, verification of benefits, appointment scheduling, daily billing, daily reconciliations and other related duties
- Assists Practice Manager with ensuring appropriate staffing coverage at all times
- Assists Practice Manager with new hire or reoccurring training processes
- Assists Practice Manager with facilitating training of new hires and other training initiatives
- Provides direction and support to clinical staff as requested
- Performs other duties as assigned.
Referral Specialist
Texas Health Physicians Group (THPG) Clinic #18810
06.2022 - 05.2024
- Initiated and managed all components of clinical referrals for various services
- Set up appointments and any special arrangements such as interpreter services
- Verified insurance coverage and obtains authorizations, if needed, from insurance providers
- Acted as liaison between hospitals, physicians, health plans, vendors and patients or referral sources
- Coordinated flow of information between medical clinic and referral authorization department to secure valid referral for clinic patients
- Developed and maintained database of referral physician offices preferred by each physician within clinic
- Assisted practice manager with complaint resolution and solutions related to patient referrals
- Entered referrals, documents, communication and actions in system
- Performed other duties as assigned by practice manager as it relates to practice needs, which includes, staffing coverage in scheduling department and front office
- Trained new employees and provides support after training period
- Scheduled hospital surgeries and procedures
- Handled hospital procedure authorizations and peer-to-peer requests
- Provided interpreting services in Spanish to physicians and advanced practice partners as well as other departments
- Received certification through Texas Health Resources
- Underwent Reliability Coach training with THR Risk Management team.
Scheduling Specialist
Texas Health Physicians Group (THPG) Clinic #18810
02.2021 - 06.2022
- Trained new hires in front office workflows
- Primarily checked patients in and out from appointments
- Completed assigned work queues, which include pre-registration, testing orders work queue, referral work queue
- Documented patient insurance information accurately into patient's charts
- Maintained incoming and out outgoing mail
- Accurately completed new patient registration.
Scheduler
KForce-Texas Health Physicians Group Clinic #18810
10.2020 - 02.2021
- Worked in call center answering inbound calls for large cardiology practice
- Clinic averaged 5,000 calls month
- Scheduled patient appointment including cardiovascular testing and in-office follow ups/new-patient appointments
- Accurately completed new patient registration including verifying insurance information
- Requested new insurance referral authorizations from referring providers
- Requested medical records and ensured records were received in a timely manner
- Worked referral work queue, pre-registration work queue and testing work queue
- Checked patients in and out of their appointment.
Bilingual Member Engagement Coordinator
Signify Health
08.2020 - 10.2020
- Scheduled providers to conduct health risk evaluations in member homes
- Handled calls from Spanish speaking members
- Handled insurance documents for members
- Presented professional face to clients, health plan members and workforce members.
Newborn Hearing Screener
UTSW P. Clements University Hospital/Texas Health Dallas
06.2017 - 07.2020
- Conducted hearing screens on newborns and neonatal intensive care infants
- Utilized thorough knowledge of procedural variables and instrumentation in application of OAE assessment, TEOAE and AABR testing
- Worked directly with nursing staff, patients, and parents to communicate outcomes
- Charted hearing screening outcomes in Epic
- Scheduled outpatient hearing screening appointments
- Coordinated outgoing referrals to Children's Audiology Department
- Handled insurance information, collected cash pay prepay amounts and understood billing process
- Upheld code of conduct and compliance policies.
Education
Teacher Certification -
ITeach Texas Alternative Certification Program
Dallas, TX05.2025
Bachelor of Arts - Linguistics
University of North Texas
Denton, TX05.2020
Associates of Arts - undefined
Richland College
Dallas, TX05.2018
Skills
- Dependable
- Communication skills
- Conflict resolution
- Excel in team environment
- Time management
Microsoft Office Suite
- Organized
- Enjoy helping others
- Confident and decisive under stressful conditions
- Positive attitude, committed to excellence
- Strong commitment and leadership skills
- THR Qualified Bilingual Interpreter - Spanish
Certification
Basic Life Support, American Life Support, 08/01/24
Affiliations
- Honor Student Organization/Honors Academy, Richland College, Fall 2016
- National Society of Collegiate Scholars, Richland College, Spring 2017
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Timeline
Medical Office Lead
Texas Health Physicians Group (THPG) Clinic #18810
05.2024 - Current
Referral Specialist
Texas Health Physicians Group (THPG) Clinic #18810
06.2022 - 05.2024
Scheduling Specialist
Texas Health Physicians Group (THPG) Clinic #18810
02.2021 - 06.2022
Scheduler
KForce-Texas Health Physicians Group Clinic #18810
10.2020 - 02.2021
Bilingual Member Engagement Coordinator
Signify Health
08.2020 - 10.2020
Newborn Hearing Screener
UTSW P. Clements University Hospital/Texas Health Dallas
06.2017 - 07.2020
Teacher Certification -
ITeach Texas Alternative Certification Program
Bachelor of Arts - Linguistics
University of North Texas
Associates of Arts - undefined
Richland College
Basic Life Support, American Life Support, 08/01/24
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