Katrina Pietryga
Miami
Overview
5
5
years of professional experience
Work History
Server
North Italia
01.2024 - Current
- Attended all monthly wine and spirits classes lead by certified sommelier provided for all servers for extended wine knowledge.
- Quickly developed lasting relationships with customers and maintain positivity while serving up to 7 tables during primetime hours.
- Increased sales with upselling techniques as well as in depth knowledge of menu items, daily specials, and promotions.
Bartender
VAPIANO
08.2023 - 02.2024
- Cultivated new relationships with customers
- Exceeded sales target by 6% by up-selling appetizers and drinks based on specific taste and interests of diners.
- Assisted coworkers in rush hour periods by taking extra customer orders and bringing out prepared dishes.
- Trained 4 server staff on best practices, and provided feedback to junior staff to improve customer satisfaction.
Head Bartender
The Cardinal
12.2021 - 01.2023
- manage close out process on weekends for bartenders to ensure tips were properly distributed.
- Trained 5 bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes 300+ during special events, nights, and weekends.
Bartender/server
Highpark Bar And Grill
03.2020 - 12.2022
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
-
Paul Mitchell The Temple
Frederick, MD05.2019
High School Diploma -
Clear Spring High School
Clear Spring, MD06.2014
Skills
- Suggestive Selling
- Energetic and Outgoing
- Organizational Abilities
- Self sufficient
- Server safe certification
- Team Player
Additional Information
Gilbert Rodriguez
Manager; North italia
(305) 200-4987
Kristen Frankauski
Manager; Highpark
(240) 454-2241
Timeline
Server
North Italia
01.2024 - Current
Bartender
VAPIANO
08.2023 - 02.2024
Head Bartender
The Cardinal
12.2021 - 01.2023
Bartender/server
Highpark Bar And Grill
03.2020 - 12.2022
-
Paul Mitchell The Temple
High School Diploma -
Clear Spring High School