Katrinia J. Wallace
Bay Saint Louis
Summary
Dedicated professional in disaster recovery operations, enhancing system reliability and data integrity through strategic problem-solving and collaboration with IT teams. Proven track record in implementing effective emergency planning protocols and optimizing recovery processes to improve team preparedness.
Overview
12
12
years of professional experience
1
1
Certification
Work History
DISASTER RECOVERY SPECIALIST
Small Business administration
Bay Saint Louis
09.2020 - Current
- Investigated and resolved issues in backup and disaster recovery operations to ensure data integrity and system reliability.
- Researched new technologies to enhance disaster recovery capabilities, contributing to improved recovery time and processes.
- Collaborated with IT teams to test and evaluate disaster recovery strategies and processes.
- Configured storage devices to maximize data protection during system outages or disasters.
- Performed regular data backups and monitored systems for potential risks or vulnerabilities.
- Documented steps during outage events to provide reference for future improvements in disaster recovery protocols.
- Implemented policies and procedures for security protocols, data access control, and incident response plans.
- Utilized problem-solving skills to address customer issues creatively.
- Assisted colleagues in resolving challenging customer service issues.
- Effectively managed multiple calls simultaneously while maintaining quality service.
- Developed strategies for improving customer service procedures.
VOLUNTEER
Habitat For Humanity Restore
US
10.2019 - 03.2020
- Maintained great customer service
- Assist and checkout clients
- Assist with loading and carryout
- Clean all facilities
- Provide customers with information about the charity
- Assist customers with information for help
PRIVATE NANNY
Private childcare
Biloxi
01.2019 - 02.2020
- Supervised multiple children simultaneously, ensuring their safety and engagement.
- Administered one-on-one care to meet physical, emotional and social needs of children.
- Managed the children's daily routines, such as meal times, bath times, and bedtimes.
- Implemented educational activities that supported children's developmental milestones, fostering their growth and learning.
- Implemented creative playtime activities to engage the children while teaching important life skills.
- Created safe and secure environment for the children to play and learn.
- Adapted quickly to changing environments and demonstrated flexibility when dealing with unexpected situations.
- Adjusted hours to accommodate family's changing needs, ensuring consistent childcare support.
- Transported children to and from school, doctor appointments and extracurricular activities.
- Ensured cleanliness in children's spaces through consistent organizing and decluttering.
- Developed strong relationships with the children and their families.
- Built strong partnerships with parents to collaboratively care for children, enhancing family trust and satisfaction.
CASHIER
Target
D'Iberville
02.2014 - 09.2018
- Processed check cashing and financial transactions efficiently
- 99 percentile on short and overage of cash
- Register the drawer with the right amount of cash
- Maintained organized and clean registers to support seamless operations
- Ensured cleanliness of registers and surrounding areas to enhance customer experience
- Ensured cleanliness and organization of the workspace to support efficient operations
- Organized and restocked soft lines clothing and shoes in appropriate sections
- Restocked merchandise by returning items to their proper shelves for inventory accuracy
- Promoted company items and services to enhance customer engagement
Education
BACHELOR'S DEGREE - CRIMINAL JUSTICE, PSYCHOLOGY
University of Southern Mississippi
Long beach, MS05-2018
ASSOCIATE'S DEGREE - CRIMINAL JUSTICE
Mississippi Gulf Coast Community College
Gulfport, MS05-2013
Skills
- Disaster recovery strategies
- Crisis management
- Emergency planning
- Risk assessment
- Crisis communication
- Data recovery
- Proficient in Microsoft Excel
- Problem-solving
- Critical thinking
- Team coordination
- Multitasking
- Organization
- Communication
Certification
- OSHA 10, 07/17/20
- Forklift Certification, 07/17/20
Timeline
DISASTER RECOVERY SPECIALIST
Small Business administration
09.2020 - Current
VOLUNTEER
Habitat For Humanity Restore
10.2019 - 03.2020
PRIVATE NANNY
Private childcare
01.2019 - 02.2020
CASHIER
Target
02.2014 - 09.2018
BACHELOR'S DEGREE - CRIMINAL JUSTICE, PSYCHOLOGY
University of Southern Mississippi
ASSOCIATE'S DEGREE - CRIMINAL JUSTICE
Mississippi Gulf Coast Community College