Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katryna Edwards

Vancouver

Summary

Hardworking, organized and dependable employee with experience in Hospitality. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members, and willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

House Attendant and Dual Rate Supervisor

Ilani Casino Resort
03.2024 - Current
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Enhanced room cleanliness for increased customer satisfaction, performing thorough cleaning tasks.
  • Upheld high standards of cleanliness throughout public areas, contributing to a welcoming atmosphere for visitors.
  • Assisted in training new hires on housekeeping best practices, reinforcing company standards.
  • Restocked carts and reserves for team members daily use.
  • Collected trash and moved garbage cans from rooms, and public areas.
  • Conducted routine inspections of guest rooms and common areas, maintaining high-quality service standards.

Housekeeping & Housekeeping Lead Supervisor

Evergreen Hospitality, Residence Inn by Marriott
08.2019 - 02.2024
  • Maintained the housekeeping trolley was properly stacked with supplies
  • Properly and efficiently perform all housekeeping duties
  • Properly and efficiently perform all the cleaning activities of the Hotel’s facilities, including routine and deep cleaning of guest-rooms, public areas, back of the house and laundry operations.
  • Inspected vacant rooms to determine if rooms were ready to sell

Front Desk Agent

Evergreen Hospitality, Residence Inn by Marriott
08.2019 - 02.2024
  • Trained in Fosse for Housekeeping, and Front Desk AM,PM, and Audit shifts
  • Responded to guests requests in a friendly and kind manner
  • Process check-ins and check-outs, verify billing, create reservations, and process special requests
  • Monitored room availability and all booking policies and procedures
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Managed weekly inventory and placed supply orders via Corwin system.
  • Gave guided tours of hotel rooms, and amenities to potential guests, supporting sales, and guest satisfaction.

Education

AAS - Criminal Justice

Portland Community College
Portland, OR

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Evergreen High School
Vancouver, WA
01.2018

Criminal Justice 1 Year Program

Cascadia Tech. Academy
Vancouver, WA
01.2018

Skills

  • Effective organizational skills
  • Meticulous attention to detail
  • Flexible schedule
  • Effective team collaboration

Languages

American Sign Language
Professional Working

Timeline

House Attendant and Dual Rate Supervisor

Ilani Casino Resort
03.2024 - Current

Housekeeping & Housekeeping Lead Supervisor

Evergreen Hospitality, Residence Inn by Marriott
08.2019 - 02.2024

Front Desk Agent

Evergreen Hospitality, Residence Inn by Marriott
08.2019 - 02.2024

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Evergreen High School

AAS - Criminal Justice

Portland Community College

Criminal Justice 1 Year Program

Cascadia Tech. Academy

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