KATSIARYNA LICHMANAVA
Brooklyn
Summary
Criminal Justice graduate with over 8 years of leadership and operations experience. Skilled in conflict resolution, staff supervision, records management, policy compliance, and administrative support. Experienced in working in fast-paced environments, coordinating teams, resolving sensitive situations, and maintaining professional standards. Seeking an opportunity in court administration, government service, law enforcement support, or other Criminal Justice-related fields.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Server / Head Waiter
Restaurant Gosht
Brooklyn, NY
07.2023 - Current
- Supervise daily team activities and support efficient shift operations in a fast-paced environment.
- Resolve customer concerns and conflict situations while maintaining professional service standards.
- Maintain accurate records related to scheduling, transactions, and daily operations.
- Assist with onboarding and training new employees on workplace procedures and expectations.
- Support management in enforcing company policies and operational standards.
Food and Beverage Manager
Casino Fame at Marriott Hotel
Minsk
01.2021 - 01.2023
- Managed daily operations while supervising staff performance and adherence to established procedures.
- Coordinated employee scheduling, onboarding, and workplace training activities.
- Investigated and resolved customer complaints in a professional and timely manner.
- Maintained operational records, inventory documentation, and compliance-related procedures.
- Collaborated with multiple departments to coordinate events and support organizational objectives.
- Ensured compliance with safety, health, and workplace standards.
Food and Beverage Manager
Casino B-Club
Minsk
01.2018 - 01.2021
- Supervised staff operations and supported workforce management activities.
- Conducted employee evaluations and participated in personnel development initiatives.
- Coordinated large-scale events requiring planning, organization, and cross-functional communication.
- Maintained operational documentation and supported administrative processes.
- Handled sensitive customer situations and conflict resolution professionally.
Hostess
Casino Opera
Minsk
01.2017 - 01.2018
- Served as the first point of contact for guests and visitors.
- Maintained accurate payment and transaction records.
- Assisted with event coordination and operational organization.
- Supported daily administrative and customer service functions.
Education
Associate of Arts - Criminal Justice
Kingsborough Community College
06-2026
Bachelor's Degree - Linguistics
Belarus State Linguistic University
12-2023
Degree - Social and Cultural Associations
Minsk State Linguistic College
12-2017
Skills
- Conflict Resolution
- Records and Documentation Management
- Team Leadership
- Policy and Procedure Compliance
- Administrative Support
- Public Communication
- Problem Solving
- Time Management
- Staff Training and Supervision
- Customer and Community Relations
- Microsoft Office
- Organizational Skills
Certification
NYC Food Protection Certificate
LANGUAGES
Russian – Native
English – Professional Working Proficiency
Timeline
Senior Server / Head Waiter
Restaurant Gosht
07.2023 - Current
Food and Beverage Manager
Casino Fame at Marriott Hotel
01.2021 - 01.2023
Food and Beverage Manager
Casino B-Club
01.2018 - 01.2021
Hostess
Casino Opera
01.2017 - 01.2018
Bachelor's Degree - Linguistics
Belarus State Linguistic University
Degree - Social and Cultural Associations
Minsk State Linguistic College
Associate of Arts - Criminal Justice
Kingsborough Community College