Kattia Tarolli
Granite Falls,WA
Overview
6
6
years of professional experience
Work History
Massage Therapist
Massage Envy Spa
Woodinville, WA
07.2021 - Current
- Managed appointments through scheduling software systems with accurate records of services rendered.
- Educated clients on proper post-treatment care such as stretching exercises or lifestyle changes that could enhance the effects of the massage.
- Responded promptly to any questions or inquiries from potential customers about services offered.
- Developed individualized treatment plans based on client assessments and preferences.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
Patient Administration Technician
Airforce
Tucson, AZ
07.2018 - 07.2021
- Provided excellent customer service to patients and their families by answering phone calls, responding to emails, and scheduling appointments.
- Created reports summarizing patient visits and other administrative metrics for leadership review.
- Participated in meetings with internal departments discussing topics related to patient administration processes and procedures.
- Maintained patient records in accordance with HIPAA regulations including data entry of patient information into the electronic medical record system.
- Conducted detailed intake assessments for new patients, verifying insurance eligibility and collecting relevant documentation.
- Processed refunds, disbursements, and payments.
Education
Massage Therapy -
Carrington College
Tucson05-2021
Skills
- Administrative Procedures
- Clinical Documentation
- Medication Administration
- Medical Records Management
- Patient evaluations
Timeline
Massage Therapist
Massage Envy Spa
07.2021 - Current
Patient Administration Technician
Airforce
07.2018 - 07.2021
Massage Therapy -
Carrington College