Katurah Mcdougald
Bunnlevel,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in communcations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Private Caregiver
Williams Care
Bunnlevel, NC
03.2010 - 05.2020
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented vitals, behaviors and medications in client medical records.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Monitored progress and documented patient health status changes to keep care team updated.
Customer Service Representative
Frontier Communications
Fayetteville, NC
02.2006 - 04.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided primary customer support to internal and external customers.
Supervisor in Charge/Medication Technician
Pinecrest Gardens
Lillington, NC
08.1999 - 02.2006
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Reviewed patient progress to document effects of any prescribed medication.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
High School Diploma -
Vance-Granville Community College
Henderson, NC12.1999
Skills
- Customer Relations
- Senior Leadership Support
- Microsoft Word
- Electronic Information Systems
- Critical Thinking
- Active Listening
- Multi-Line Phone Systems
- Time Management
- Travel booking software
- Knowledge of Salesforce
Timeline
Private Caregiver
Williams Care
03.2010 - 05.2020
Customer Service Representative
Frontier Communications
02.2006 - 04.2008
Supervisor in Charge/Medication Technician
Pinecrest Gardens
08.1999 - 02.2006
High School Diploma -
Vance-Granville Community College
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